Case Studies PiiComm uses Control Center to manage connectivity for any device with a SIM card in it to accelerate business results, reduce operating costs, and meet SLAs.

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	PiiComm uses Control Center to manage connectivity for any device with a SIM card in it to accelerate business results, reduce operating costs, and meet SLAs.

PiiComm uses Control Center to manage connectivity for any device with a SIM card in it to accelerate business results, reduce operating costs, and meet SLAs.

Technology Category	Application Infrastructure & Middleware - API Integration & Management Networks & Connectivity - Network Management & Analysis Software Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Professional Service Telecommunications
Applicable Functions	Business Operation Field Services
Use Cases	Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	PiiComm, a rapidly growing Canadian company, needed a solution to manage the connectivity of various devices such as phones, computers, printers, and handheld devices. The company aimed to boost data accuracy, cut operation costs, and streamline communications for its customers. However, managing these devices, especially in terms of roaming and controlling overages, was a significant challenge. PiiComm required a platform that could automate tasks, set rules, and provide alerts to manage these devices efficiently. Additionally, the company needed to improve device activation timeframes to enhance overall customer service and create more business value for their clients. Read More
About Customer	PiiComm is a Canadian company specializing in delivering turnkey mobile solutions that connect various devices such as phones, computers, printers, and handheld devices to enterprise information systems. The company offers Mobile Managed Services (MMS) to help its customers improve data accuracy, reduce operational costs, and streamline communications. PiiComm's business model is built around the Internet of Things (IoT), and it has formed a partnership with Cisco Jasper to achieve its goals. The company is focused on providing superior service and ensuring that its clients have greater control and visibility over their connected devices. Read More
Solution	PiiComm partnered with Cisco Jasper to utilize its Control Center platform. Control Center allows PiiComm to manage any connected device by automating tasks, setting rules, and providing alerts. This platform helps in managing roaming and controlling overages, which are critical for PiiComm's Mobile Managed Services (MMS). The use of Control Center has enabled PiiComm to speed up device activation timeframes, thereby improving overall customer service. The platform also provides greater control and visibility over connected devices, allowing PiiComm to build stronger relationships with its clients. The shared access to Control Center between PiiComm and its clients enables remote diagnostics and tools, ensuring that devices run smoothly even during off-hours. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Networks & Connectivity - Network Management & Analysis Software

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Professional Service

Telecommunications

Applicable Functions

Business Operation

Field Services

Use Cases

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

PiiComm, a rapidly growing Canadian company, needed a solution to manage the connectivity of various devices such as phones, computers, printers, and handheld devices. The company aimed to boost data accuracy, cut operation costs, and streamline communications for its customers. However, managing these devices, especially in terms of roaming and controlling overages, was a significant challenge. PiiComm required a platform that could automate tasks, set rules, and provide alerts to manage these devices efficiently. Additionally, the company needed to improve device activation timeframes to enhance overall customer service and create more business value for their clients.

About Customer

PiiComm is a Canadian company specializing in delivering turnkey mobile solutions that connect various devices such as phones, computers, printers, and handheld devices to enterprise information systems. The company offers Mobile Managed Services (MMS) to help its customers improve data accuracy, reduce operational costs, and streamline communications. PiiComm's business model is built around the Internet of Things (IoT), and it has formed a partnership with Cisco Jasper to achieve its goals. The company is focused on providing superior service and ensuring that its clients have greater control and visibility over their connected devices.

Solution

PiiComm partnered with Cisco Jasper to utilize its Control Center platform. Control Center allows PiiComm to manage any connected device by automating tasks, setting rules, and providing alerts. This platform helps in managing roaming and controlling overages, which are critical for PiiComm's Mobile Managed Services (MMS). The use of Control Center has enabled PiiComm to speed up device activation timeframes, thereby improving overall customer service. The platform also provides greater control and visibility over connected devices, allowing PiiComm to build stronger relationships with its clients. The shared access to Control Center between PiiComm and its clients enables remote diagnostics and tools, ensuring that devices run smoothly even during off-hours.

Impact #1	Control Center has become a key component of the services PiiComm delivers to its customers, allowing for the automation of tasks and better management of connected devices.
Impact #2	The platform has enabled PiiComm to speed up device activation timeframes, improving overall customer service and creating more business value for their clients.
Impact #3	PiiComm has been able to build stronger relationships with its clients by providing more control and visibility over their connected devices.

Impact #1

Control Center has become a key component of the services PiiComm delivers to its customers, allowing for the automation of tasks and better management of connected devices.

Impact #2

The platform has enabled PiiComm to speed up device activation timeframes, improving overall customer service and creating more business value for their clients.

Impact #3

PiiComm has been able to build stronger relationships with its clients by providing more control and visibility over their connected devices.

Benefit #1	Device activation timeframes have been reduced from 24-48 hours to the same day.

Benefit #1

Device activation timeframes have been reduced from 24-48 hours to the same day.

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Overview

PiiComm uses Control Center to manage connectivity for any device with a SIM card in it to accelerate business results, reduce operating costs, and meet SLAs.

Operational Impact

Quantitative Benefit