Dynatrace
Case Studies
Photobox Enhances E-Commerce Experience with Dynatrace
Overview
Photobox Enhances E-Commerce Experience with DynatraceDynatrace |
Analytics & Modeling - Real Time Analytics Cybersecurity & Privacy - Identity & Authentication Management | |
E-Commerce Retail | |
Procurement Sales & Marketing | |
Behavior & Emotion Tracking Livestock Monitoring | |
Operational Impact
With Dynatrace, Photobox has been able to enhance the customer experience by identifying and resolving issues faster. The company has also improved its performance during peak events such as Black Friday and Cyber Monday, which are crucial for its business. Dynatrace has enabled Photobox to support the increased demand during these periods by proactively optimizing the customer journey in a way that maximizes conversions and revenue. Furthermore, Dynatrace provides real-time, actionable insights on how customers are interacting with Photobox’s services and how the performance of its applications impacts the sales funnel. These business insights help teams to maximize revenue, by making data-driven decisions on where to prioritize engineering effort to drive the greatest impact on sales. | |
Quantitative Benefit
Identify and resolve issues up to 80% faster | |
Reduce service impacting critical incidents by 60% | |
Real-time insights drive strategic decisions | |