Twilio
Case Studies
Philadelphia Police Department's Use of Twilio SMS for Anonymous Crime Tips
Overview
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Philadelphia Police Department's Use of Twilio SMS for Anonymous Crime TipsTwilio |
Sensors - Haptic Sensors | |
Security & Public Safety Telecommunications | |
Quality Assurance | |
Search & Rescue Smart City Operations | |
Testing & Certification | |
Operational Impact
The implementation of the anonymous text message tip line has been a success. The people of Philadelphia have embraced the system and are sending increasing numbers of tips. The tips range from reports of suspicious people to sightings of all-terrain vehicles in the streets. In one instance, a person witnessed a hit-and-run and was able to send in the license number and a description of the vehicle via SMS. The system has proven to be quick and easy for citizens to use, and it has helped the department in their crime-fighting efforts. The department is now considering further integration of the texting app with their existing information systems. | |
Quantitative Benefit
The tip line was launched in just a few weeks | |
The move to a short code took only about three days | |
The tip line has seen increasing numbers of SMS tips since its launch in April | |