Case Studies Pharmaceutical company União Química integrates systems, improves processes and manages over 3,000 documents using SoftExpert solutions

Edit This Case Study Record

	Pharmaceutical company União Química integrates systems, improves processes and manages over 3,000 documents using SoftExpert solutions

Pharmaceutical company União Química integrates systems, improves processes and manages over 3,000 documents using SoftExpert solutions

Technology Category	Functional Applications - Enterprise Asset Management Systems (EAM) Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Product Lifecycle Management Systems (PLM)
Applicable Industries	Pharmaceuticals
Applicable Functions	Business Operation Human Resources Quality Assurance
Use Cases	Process Control & Optimization
Services	Software Design & Engineering Services System Integration Training
Challenge	After acquiring a factory in Taboão da Serra (SP) from Swiss pharma company Novartis, União Química noticed a need to optimize management of its documents, deviations, change control, and other processes related to quality. The company did not have a document management system in place. However, the Taboão da Serra factory had efficient processes that could be implemented at the other units, but these were very costly since they were not automated. Read More
About Customer	União Química is a 100% Brazilian-owned pharmaceutical company and one of the largest in Brazil. It employs over 3,500 people and exports products to countries in Latin America and Africa. The company operates through two business divisions: Human, which includes six product lines (Hospital, OTC, Pharma, Generics, Genom Ophthalmology, and Genom Pain/CNS), and Animal Health, which includes the Pet and Large Animal lines. Read More
Solution	To address the challenges, União Química integrated its management systems with its ERP using SoftExpert's Excellence Suite (SE Suite), an enterprise platform for excellence in management, improved processes, and regulatory compliance. The SE Suite comprises 38 natively integrated modules that make up the platform's 12 main solutions, including SE BPM, SE EAM, SE CPM, SE EHSM, SE EQM, SE GRC, SE ERM, SE ITSM, SE HDM, SE PLM, and SE PPM. The solution has been implemented in various departments, including Organizational Human Development and Quality Assurance, and has been customized to control personnel training activities, termination requests, and personnel recruitment. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Asset Management Systems (EAM)

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Product Lifecycle Management Systems (PLM)

Applicable Industries

Pharmaceuticals

Applicable Functions

Business Operation

Human Resources

Quality Assurance

Use Cases

Process Control & Optimization

Services

Software Design & Engineering Services

System Integration

Training

Challenge

After acquiring a factory in Taboão da Serra (SP) from Swiss pharma company Novartis, União Química noticed a need to optimize management of its documents, deviations, change control, and other processes related to quality. The company did not have a document management system in place. However, the Taboão da Serra factory had efficient processes that could be implemented at the other units, but these were very costly since they were not automated.

About Customer

União Química is a 100% Brazilian-owned pharmaceutical company and one of the largest in Brazil. It employs over 3,500 people and exports products to countries in Latin America and Africa. The company operates through two business divisions: Human, which includes six product lines (Hospital, OTC, Pharma, Generics, Genom Ophthalmology, and Genom Pain/CNS), and Animal Health, which includes the Pet and Large Animal lines.

Solution

To address the challenges, União Química integrated its management systems with its ERP using SoftExpert's Excellence Suite (SE Suite), an enterprise platform for excellence in management, improved processes, and regulatory compliance. The SE Suite comprises 38 natively integrated modules that make up the platform's 12 main solutions, including SE BPM, SE EAM, SE CPM, SE EHSM, SE EQM, SE GRC, SE ERM, SE ITSM, SE HDM, SE PLM, and SE PPM. The solution has been implemented in various departments, including Organizational Human Development and Quality Assurance, and has been customized to control personnel training activities, termination requests, and personnel recruitment.

Impact #1	The SE Suite manages processes and over 3,000 documents at União Química, leading to operational gains and increased productivity.
Impact #2	The platform has optimized resources and improved management of company processes, with 100% adherence to the specific needs of different departments and total flexibility in customization of business processes.
Impact #3	The solution has been implemented in various departments, including Organizational Human Development and Quality Assurance, and has been customized to control personnel training activities, termination requests, and personnel recruitment.

Impact #1

The SE Suite manages processes and over 3,000 documents at União Química, leading to operational gains and increased productivity.

Impact #2

The platform has optimized resources and improved management of company processes, with 100% adherence to the specific needs of different departments and total flexibility in customization of business processes.

Impact #3

The solution has been implemented in various departments, including Organizational Human Development and Quality Assurance, and has been customized to control personnel training activities, termination requests, and personnel recruitment.

Benefit #1	Manages over 3,000 documents.
Benefit #2	Employs over 3,500 people.

Benefit #1

Manages over 3,000 documents.

Benefit #2

Employs over 3,500 people.

Download PDF Version

Overview

Pharmaceutical company União Química integrates systems, improves processes and manages over 3,000 documents using SoftExpert solutions

Operational Impact

Quantitative Benefit