NETSCOUT Case Studies Pharma Improves End-User Experience with NETSCOUT Smart Visibility

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	Pharma Improves End-User Experience with NETSCOUT Smart Visibility NETSCOUT

Pharma Improves End-User Experience with NETSCOUT Smart Visibility

NETSCOUT

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Pharmaceuticals Healthcare & Hospitals
Applicable Functions	Discrete Manufacturing Product Research & Development
Use Cases	Predictive Maintenance Process Control & Optimization
Services	System Integration Software Design & Engineering Services
Challenge	The pharmaceutical company was facing network visibility blind spots that were compromising cross-business IT success. They had issues with Unified Communications and Cisco UCS performance transparency. The company had made the strategic decision to deploy open compute technology that offered their organization increased deployment flexibility, as well as associated reductions in both capital expenditures (CAPEX) and operating expenses (OPEX). Management has also established an organizational goal deploying one common performance analytics platform for use across its many information technology (IT) teams. The time came to update their service assurance and packet broker hardware. In response, the company’s satisfied its open compute platform technology goals by earlier selecting the NETSCOUT® “smart data, smarter analytics” approach, which factors a software-based appliance versus traditional hardware solution. Read More
About Customer	The customer is a U.S. pharmaceutical company that provides wide-ranging health benefits management services that support both government and commercial insurance programs. The company’s prescription management programs enable customers to save money on their scripts, providing access to wide-ranging healthcare solutions that include critical high-end and cancer care drugs. Like many organizations that are counted as part of the healthcare ecosystem, network and application availability is critical. This pharma’s data center operations and remote distribution centers help the business supply more than 1 billion prescriptions annually. Read More
Solution	The company deployed the nGeniusONE Service Assurance Platform, InfiniStreamNG™ certified software appliances, and nGenius packet flow switch certified software appliances. The Network Infrastructure team was the first to benefit from enhanced data center visibility, using the NETSCOUT solution to “intercept, collect, and analyze” data along both the data center and Internet edge. With InfiniStreamNG (ISNG) certified software appliances and NETSCOUT’s patented Adaptive Service Intelligence™ (ASI) technology generating the smart data used for nGeniusONE smarter performance analytics, the Network Infrastructure team now had full and transparent visibility to network links, with real-time nGeniusONE analytics providing enhanced views showing network latency and performance-based service alerts. The Test & Development team is improving pharma software application development efficiencies by using nGeniusONE to show whether a perceived performance issue truly relates to an application or, instead, another service delivery dependency. The UC team is improving voice and media availability at the data center edge using the NETSCOUT solution to troubleshoot voice and video traffic issues, visualize trend statistics, and establish traffic baselines. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Pharmaceuticals

Healthcare & Hospitals

Applicable Functions

Discrete Manufacturing

Product Research & Development

Use Cases

Predictive Maintenance

Process Control & Optimization

Services

System Integration

Software Design & Engineering Services

Challenge

The pharmaceutical company was facing network visibility blind spots that were compromising cross-business IT success. They had issues with Unified Communications and Cisco UCS performance transparency. The company had made the strategic decision to deploy open compute technology that offered their organization increased deployment flexibility, as well as associated reductions in both capital expenditures (CAPEX) and operating expenses (OPEX). Management has also established an organizational goal deploying one common performance analytics platform for use across its many information technology (IT) teams. The time came to update their service assurance and packet broker hardware. In response, the company’s satisfied its open compute platform technology goals by earlier selecting the NETSCOUT® “smart data, smarter analytics” approach, which factors a software-based appliance versus traditional hardware solution.

About Customer

The customer is a U.S. pharmaceutical company that provides wide-ranging health benefits management services that support both government and commercial insurance programs. The company’s prescription management programs enable customers to save money on their scripts, providing access to wide-ranging healthcare solutions that include critical high-end and cancer care drugs. Like many organizations that are counted as part of the healthcare ecosystem, network and application availability is critical. This pharma’s data center operations and remote distribution centers help the business supply more than 1 billion prescriptions annually.

Solution

The company deployed the nGeniusONE Service Assurance Platform, InfiniStreamNG™ certified software appliances, and nGenius packet flow switch certified software appliances. The Network Infrastructure team was the first to benefit from enhanced data center visibility, using the NETSCOUT solution to “intercept, collect, and analyze” data along both the data center and Internet edge. With InfiniStreamNG (ISNG) certified software appliances and NETSCOUT’s patented Adaptive Service Intelligence™ (ASI) technology generating the smart data used for nGeniusONE smarter performance analytics, the Network Infrastructure team now had full and transparent visibility to network links, with real-time nGeniusONE analytics providing enhanced views showing network latency and performance-based service alerts. The Test & Development team is improving pharma software application development efficiencies by using nGeniusONE to show whether a perceived performance issue truly relates to an application or, instead, another service delivery dependency. The UC team is improving voice and media availability at the data center edge using the NETSCOUT solution to troubleshoot voice and video traffic issues, visualize trend statistics, and establish traffic baselines.

Impact #1	Improved network and UC performance, more efficient application development environment
Impact #2	Smart visibility and common real-time information platform for cross-company IT efficiencies
Impact #3	Harmonized IT teams using a common nGeniusONE platform are improving the way they do business, with more efficient application development, UC performance, and technology troubleshooting atop that list.

Impact #1

Improved network and UC performance, more efficient application development environment

Impact #2

Smart visibility and common real-time information platform for cross-company IT efficiencies

Impact #3

Harmonized IT teams using a common nGeniusONE platform are improving the way they do business, with more efficient application development, UC performance, and technology troubleshooting atop that list.

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Overview

Pharma Improves End-User Experience with NETSCOUT Smart Visibility

Operational Impact