NETSCOUT Case Studies Pharma Assures Timely Government Benefits Delivery with NETSCOUT

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	Pharma Assures Timely Government Benefits Delivery with NETSCOUT NETSCOUT

Pharma Assures Timely Government Benefits Delivery with NETSCOUT

NETSCOUT

Technology Category	Networks & Connectivity - Network Management & Analysis Software
Applicable Industries	Healthcare & Hospitals Pharmaceuticals
Applicable Functions	Business Operation
Use Cases	Remote Asset Management
Services	System Integration
Challenge	The pharmaceutical company plays a crucial role supporting a national program that provides government-subsidized pharmacy transactions for eligible recipients. The company serves as a processing intermediary between drug stores, insureds, and the government. The company’s network operations are based at two data centers, and they are critical for keeping the benefits program up and running. Any network latency that delays POS transactions can also jeopardize patients’ abilities to fill their prescriptions at agreed-to government rates. In the past, when network-impacting issues occurred, the company’s Network Engineering team used a post-event troubleshooting approach based on a legacy forensic packet capture tool. As this forensic tool approached end-of-life, Network Engineering saw an opportunity to improve their network monitoring approach and enhance benefits program service delivery efficiency. Read More
About Customer	This leading pharmaceutical company provides wide-ranging health and pharmacy benefits management services to support both government and commercial insurance programs. The company delivers point-of-sale (POS) pharmacy services under their own brand, while supporting customer scripts processing at other regional pharmacies. Their pharmacy benefit management services include benefit design consultation, drug-utilization review, and claims adjudication & processing services. With thousands of employees distributed throughout headquarters, data centers, call centers, and nationwide pharmacies, network and application availability is paramount for processing essential, patient-impacting prescriptions. Read More
Solution	With its selection of NETSCOUT®, the company now assures network performance required for pharmaceutical program delivery by using the nGeniusONE Service Assurance platform. As part of this solution, the company has configured InfiniStream and nGenius 3900 Series packet flow switch technologies at the company’s data centers. The Network Engineering team is using the nGenius 3900 packet flow switches to aggregate the wire traffic from the network to the InfiniStream appliances. Using the smart data generated by the patented NETSCOUT Adaptive Service Intelligence™ (ASI) technology in the InfiniStream appliances, Network Engineering employs nGeniusONE performance analytics to gain insights into network response time issues, troubleshooting, and post-event forensic analysis. As a result, Network Engineering now has visibility into the network traffic entering and exiting the data centers, which provides nGeniusONE views into service dependency maps, as well as network, application, and server performance data. Read More Log in to view content
Contents

Technology Category

Networks & Connectivity - Network Management & Analysis Software

Applicable Industries

Healthcare & Hospitals

Pharmaceuticals

Applicable Functions

Business Operation

Use Cases

Remote Asset Management

Services

System Integration

Challenge

The pharmaceutical company plays a crucial role supporting a national program that provides government-subsidized pharmacy transactions for eligible recipients. The company serves as a processing intermediary between drug stores, insureds, and the government. The company’s network operations are based at two data centers, and they are critical for keeping the benefits program up and running. Any network latency that delays POS transactions can also jeopardize patients’ abilities to fill their prescriptions at agreed-to government rates. In the past, when network-impacting issues occurred, the company’s Network Engineering team used a post-event troubleshooting approach based on a legacy forensic packet capture tool. As this forensic tool approached end-of-life, Network Engineering saw an opportunity to improve their network monitoring approach and enhance benefits program service delivery efficiency.

About Customer

This leading pharmaceutical company provides wide-ranging health and pharmacy benefits management services to support both government and commercial insurance programs. The company delivers point-of-sale (POS) pharmacy services under their own brand, while supporting customer scripts processing at other regional pharmacies. Their pharmacy benefit management services include benefit design consultation, drug-utilization review, and claims adjudication & processing services. With thousands of employees distributed throughout headquarters, data centers, call centers, and nationwide pharmacies, network and application availability is paramount for processing essential, patient-impacting prescriptions.

Solution

With its selection of NETSCOUT®, the company now assures network performance required for pharmaceutical program delivery by using the nGeniusONE Service Assurance platform. As part of this solution, the company has configured InfiniStream and nGenius 3900 Series packet flow switch technologies at the company’s data centers. The Network Engineering team is using the nGenius 3900 packet flow switches to aggregate the wire traffic from the network to the InfiniStream appliances. Using the smart data generated by the patented NETSCOUT Adaptive Service Intelligence™ (ASI) technology in the InfiniStream appliances, Network Engineering employs nGeniusONE performance analytics to gain insights into network response time issues, troubleshooting, and post-event forensic analysis. As a result, Network Engineering now has visibility into the network traffic entering and exiting the data centers, which provides nGeniusONE views into service dependency maps, as well as network, application, and server performance data.

Impact #1	Benefit recipients can purchase their prescriptions for needed medications in a timely manner at their local drug store, all at the amount covered by their government benefits.
Impact #2	The company’s performance has raised the profile of their brand with benefits recipients, pharmacies, and the government.
Impact #3	The company is cutting operating expenses by using NETSCOUT as their single vendor for network monitoring and packet flow switch technologies.

Impact #1

Benefit recipients can purchase their prescriptions for needed medications in a timely manner at their local drug store, all at the amount covered by their government benefits.

Impact #2

The company’s performance has raised the profile of their brand with benefits recipients, pharmacies, and the government.

Impact #3

The company is cutting operating expenses by using NETSCOUT as their single vendor for network monitoring and packet flow switch technologies.

Benefit #1	Additional government contract awards secured in part by their service delivery on the pharmacy program.

Benefit #1

Additional government contract awards secured in part by their service delivery on the pharmacy program.

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Overview

Pharma Assures Timely Government Benefits Delivery with NETSCOUT

Operational Impact

Quantitative Benefit