Case Studies PetShop.co.uk Finds Data-Driven Efficiency with RF-SMART

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	PetShop.co.uk Finds Data-Driven Efficiency with RF-SMART

PetShop.co.uk Finds Data-Driven Efficiency with RF-SMART

Technology Category	Functional Applications - Inventory Management Systems Functional Applications - Warehouse Management Systems (WMS) Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries	E-Commerce Retail
Applicable Functions	Business Operation Warehouse & Inventory Management
Use Cases	Inventory Management Supply Chain Visibility Warehouse Automation
Services	System Integration Training
Challenge	Wanting to improve their warehouse performance, PetShop.co.uk faced inefficiencies due to manual processes. After moving into a larger warehouse in 2017, it became clear that an inventory management solution was necessary. The company was fulfilling a large volume of orders daily, but manual processes were slowing them down. They were printing picking tickets and distributing them individually to pickers and packers, leading to errors and delays, especially during peak periods. Additionally, the absence of accurate, reliable data was a significant challenge. Stock was often misplaced and re-ordered, resulting in surplus and tying up cash in redundant stock. This inefficiency jeopardized the value of their balance sheet, prompting the need for a better warehouse management solution. Read More
About Customer	PetShop.co.uk is an award-winning eRetailer founded in 2010 by entrepreneur Adam Taylor. The company operates an online business that helps animal lovers across the UK purchase pet supplies with ease. Through its subscription-based delivery service and online store, which stocks over 10,000 products from major brands, PetShop.co.uk offers its customers both choice and convenience. The company has grown significantly since its inception and moved into a larger warehouse in 2017 to accommodate its expanding operations. PetShop.co.uk is dedicated to improving its warehouse performance and customer satisfaction by leveraging advanced technologies. Read More
Solution	PetShop.co.uk decided to implement NetSuite in 2014, recognizing the importance of investing in the right technologies to compete with eCommerce giants. After moving into a larger warehouse, they identified the need for an inventory management solution and chose RF-SMART due to its full integration within NetSuite's environment. RF-SMART provided real-time, accurate inventory data through its Bin Putaway, Item Lookup, and Sales Order Picking functions. This allowed PetShop.co.uk to barcode and store all inventory in defined locations, reducing obsolete stock and freeing up cash flow. The mobile-led processes empowered staff to become more productive and efficient, resulting in faster order fulfillment and fewer errors. The implementation process was smooth, with RF-SMART providing tailored help and advice. The intuitive interface and mobile devices were quickly adopted by staff, enhancing overall performance and customer satisfaction. Read More Log in to view content
Contents

Technology Category

Functional Applications - Inventory Management Systems

Functional Applications - Warehouse Management Systems (WMS)

Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

E-Commerce

Retail

Applicable Functions

Business Operation

Warehouse & Inventory Management

Use Cases

Inventory Management

Supply Chain Visibility

Warehouse Automation

Services

System Integration

Training

Challenge

Wanting to improve their warehouse performance, PetShop.co.uk faced inefficiencies due to manual processes. After moving into a larger warehouse in 2017, it became clear that an inventory management solution was necessary. The company was fulfilling a large volume of orders daily, but manual processes were slowing them down. They were printing picking tickets and distributing them individually to pickers and packers, leading to errors and delays, especially during peak periods. Additionally, the absence of accurate, reliable data was a significant challenge. Stock was often misplaced and re-ordered, resulting in surplus and tying up cash in redundant stock. This inefficiency jeopardized the value of their balance sheet, prompting the need for a better warehouse management solution.

About Customer

PetShop.co.uk is an award-winning eRetailer founded in 2010 by entrepreneur Adam Taylor. The company operates an online business that helps animal lovers across the UK purchase pet supplies with ease. Through its subscription-based delivery service and online store, which stocks over 10,000 products from major brands, PetShop.co.uk offers its customers both choice and convenience. The company has grown significantly since its inception and moved into a larger warehouse in 2017 to accommodate its expanding operations. PetShop.co.uk is dedicated to improving its warehouse performance and customer satisfaction by leveraging advanced technologies.

Solution

PetShop.co.uk decided to implement NetSuite in 2014, recognizing the importance of investing in the right technologies to compete with eCommerce giants. After moving into a larger warehouse, they identified the need for an inventory management solution and chose RF-SMART due to its full integration within NetSuite's environment. RF-SMART provided real-time, accurate inventory data through its Bin Putaway, Item Lookup, and Sales Order Picking functions. This allowed PetShop.co.uk to barcode and store all inventory in defined locations, reducing obsolete stock and freeing up cash flow. The mobile-led processes empowered staff to become more productive and efficient, resulting in faster order fulfillment and fewer errors. The implementation process was smooth, with RF-SMART providing tailored help and advice. The intuitive interface and mobile devices were quickly adopted by staff, enhancing overall performance and customer satisfaction.

Impact #1	PetShop.co.uk halved the amount of obsolete stock by using RF-SMART's inventory management functions, freeing up cash flow and increasing the value of their balance sheet.
Impact #2	The mobile-led processes empowered staff to become more productive and efficient, resulting in faster order fulfillment and fewer errors.
Impact #3	Customer satisfaction and retention rates increased due to accurate and timely order fulfillment.

Impact #1

PetShop.co.uk halved the amount of obsolete stock by using RF-SMART's inventory management functions, freeing up cash flow and increasing the value of their balance sheet.

Impact #2

The mobile-led processes empowered staff to become more productive and efficient, resulting in faster order fulfillment and fewer errors.

Impact #3

Customer satisfaction and retention rates increased due to accurate and timely order fulfillment.

Benefit #1	Halved the amount of obsolete stock.
Benefit #2	Increased the value of their balance sheet by approximately 20%.

Benefit #1

Halved the amount of obsolete stock.

Benefit #2

Increased the value of their balance sheet by approximately 20%.

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Overview

PetShop.co.uk Finds Data-Driven Efficiency with RF-SMART

Operational Impact

Quantitative Benefit