DocuWare Case Studies Peterbilt of Wyoming Streamlines Operations with DocuWare

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	Peterbilt of Wyoming Streamlines Operations with DocuWare DocuWare

Peterbilt of Wyoming Streamlines Operations with DocuWare

DocuWare

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Automotive
Applicable Functions	Sales & Marketing
Services	System Integration
Challenge	Peterbilt of Wyoming, a heavy-duty truck and trailer dealership, was struggling with the manual processing of thousands of documents related to truck sales, repairs, service orders, and warranties. The company, which services 5,000 customers from five locations, was constantly mailing and FedExing documents between different locations, leading to high postage costs. The manual process also resulted in delays in retrieving truck specifications for repeat orders, as sales clerks had to wait for two to three days for the original paper document to be found and then FedExed. The company was also facing challenges in efficiently disseminating information, such as customer invoices and recall notices. Read More
About Customer	Peterbilt of Wyoming is a third-generation, family-owned and operated business that operates as a heavy-duty truck and trailer dealership. The company has been in business for 70 years and has five locations across the state of Wyoming. Peterbilt of Wyoming custom builds and services trucks for various industries, including oil fields, coal mines, snow plowing, and freight delivery across the country. The company has a customer base of 5,000 and processes thousands of truck-related orders, including new sales, repairs, service orders, and warranties. Read More
Solution	Peterbilt of Wyoming implemented DocuWare, a digital storage solution, to streamline its business transactions and improve communications. With DocuWare, the company was able to instantly retrieve truck specifications for repeat orders, speeding up the order creation process. The solution also streamlined invoice processing, communications, and payments. When an invoice was closed, it was automatically archived in DocuWare, making it easy to find. The digital storage solution also improved the company's ability to disseminate information efficiently. For instance, if a part was recalled, the company could quickly locate every invoice for the part and inform the customers. DocuWare's E-Signature capability also allowed documents to be signed and sent to the needed locations quickly. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Automotive

Applicable Functions

Sales & Marketing

Services

System Integration

Challenge

Peterbilt of Wyoming, a heavy-duty truck and trailer dealership, was struggling with the manual processing of thousands of documents related to truck sales, repairs, service orders, and warranties. The company, which services 5,000 customers from five locations, was constantly mailing and FedExing documents between different locations, leading to high postage costs. The manual process also resulted in delays in retrieving truck specifications for repeat orders, as sales clerks had to wait for two to three days for the original paper document to be found and then FedExed. The company was also facing challenges in efficiently disseminating information, such as customer invoices and recall notices.

About Customer

Peterbilt of Wyoming is a third-generation, family-owned and operated business that operates as a heavy-duty truck and trailer dealership. The company has been in business for 70 years and has five locations across the state of Wyoming. Peterbilt of Wyoming custom builds and services trucks for various industries, including oil fields, coal mines, snow plowing, and freight delivery across the country. The company has a customer base of 5,000 and processes thousands of truck-related orders, including new sales, repairs, service orders, and warranties.

Solution

Peterbilt of Wyoming implemented DocuWare, a digital storage solution, to streamline its business transactions and improve communications. With DocuWare, the company was able to instantly retrieve truck specifications for repeat orders, speeding up the order creation process. The solution also streamlined invoice processing, communications, and payments. When an invoice was closed, it was automatically archived in DocuWare, making it easy to find. The digital storage solution also improved the company's ability to disseminate information efficiently. For instance, if a part was recalled, the company could quickly locate every invoice for the part and inform the customers. DocuWare's E-Signature capability also allowed documents to be signed and sent to the needed locations quickly.

Impact #1	The implementation of DocuWare has led to significant improvements in Peterbilt of Wyoming's operations. The company has been able to streamline its business transactions and improve communications, leading to faster payments. The digital storage solution has also made it easier for the company to disseminate information efficiently, speeding up processes such as informing customers about part recalls. The use of DocuWare's E-Signature capability has also made it easier to get documents signed and sent to the needed locations. The company has also been able to avoid the need for additional storage facilities by storing files electronically.

Impact #1

The implementation of DocuWare has led to significant improvements in Peterbilt of Wyoming's operations. The company has been able to streamline its business transactions and improve communications, leading to faster payments. The digital storage solution has also made it easier for the company to disseminate information efficiently, speeding up processes such as informing customers about part recalls. The use of DocuWare's E-Signature capability has also made it easier to get documents signed and sent to the needed locations. The company has also been able to avoid the need for additional storage facilities by storing files electronically.

Benefit #1	Peterbilt of Wyoming stores over 596,502 documents in DocuWare, scanning over 25,000 more per month.
Benefit #2	The company was able to avoid the need for two additional 20 by 40 feet storage facilities by storing files electronically.
Benefit #3	The company has 55 DocuWare users among its 85 employees.

Benefit #1

Peterbilt of Wyoming stores over 596,502 documents in DocuWare, scanning over 25,000 more per month.

Benefit #2

The company was able to avoid the need for two additional 20 by 40 feet storage facilities by storing files electronically.

Benefit #3

The company has 55 DocuWare users among its 85 employees.

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Overview

Peterbilt of Wyoming Streamlines Operations with DocuWare

Operational Impact

Quantitative Benefit