Perkins Coie Depends On Cireson Solutions to Manage IT and Non-IT Assets

Today, Service Manager and Cireson has helped Perkins Coie to achieve 2 goals – to improve their record keeping system, and to reduce the time needed to manually enter data into the system. 'Even though it was more complicated to use, it was also more powerful, and we knew it was better for our long-term automation goal,' commented David Sebba. 'Our goal would have been impossible to achieve with Remedy.' They are still working on their third goal -- to extend the system’s automation capabilities to the whole company. Today, it is mostly used by the IT department, and, as an experiment, the marketing department. The marketing team uses the system to submit and track requests for work items (brochures, bios, etc.) Eventually, Perkins Coie hopes to extend these capabilities to all the departments, enabling the employees to have one place to go for any request. 'As we move forward with bringing on other non-IT groups, and rolling out the Self-Service Portal, we’ll be in a position to revolutionize how our administrative groups deliver service to our customers.' 'Cireson’s support and expertise has been invaluable in helping us work through some of the challenges we faced with Service Manager,' said David Sebba.