Overview
Operational Impact
The implementation of Verse brought about significant operational improvements at Pepperdine University. The 24/7 coverage ensured that no prospective student inquiry went unanswered, leading to a more efficient and effective engagement process. The admissions team, particularly for the Graduate Schools of Psychology & Education, were able to set appointments more efficiently, saving time and resources. The increase in qualified conversations also meant that the university was able to engage more effectively with interested students, thereby improving the overall student recruitment process. The use of Verse has not only improved operational efficiency but also enhanced the university's ability to attract and engage prospective students. | |
Quantitative Benefit
33% boost in response rate from prospective student inquiries | |
20% increase in qualification rate | |
6% more qualified conversations with interested students | |