Case Studies Pennsylvania Housing Finance Agency Replaces MSSP with Arctic Wolf

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	Pennsylvania Housing Finance Agency Replaces MSSP with Arctic Wolf

Pennsylvania Housing Finance Agency Replaces MSSP with Arctic Wolf

Technology Category	Cybersecurity & Privacy - Endpoint Security Cybersecurity & Privacy - Network Security Cybersecurity & Privacy - Security Compliance
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation Facility Management
Use Cases	Intrusion Detection Systems
Services	Cybersecurity Services System Integration Training
Challenge	PHFA faced several challenges with their previous managed security services provider, SecureWorks. The primary issues included a lack of proactive threat hunting and vulnerability assessments due to limited staffing and budgets. Additionally, the inability to create custom reports needed to assess their security posture was a significant concern. The service experience with SecureWorks was frustrating as it lacked personalized support, requiring PHFA's IT team to navigate through multiple tiers of support, often dealing with different personnel each time. Read More
About Customer	The Pennsylvania Housing Finance Agency (PHFA) is a quasi-government agency in Pennsylvania that collaborates with the U.S. Department of Housing and Urban Development (HUD) to provide affordable homeownership and rental apartment options for senior citizens, low/moderate-income families, and people with special needs. Headquartered in Harrisburg, with satellite offices in Pittsburgh and Philadelphia, PHFA has a small IT staff of 10 members responsible for protecting sensitive financial data and personal identifiable information (PII) of thousands of tenants. The agency's key infrastructure includes several web portal interfaces that allow customers to interact with mortgage lenders and attorneys to approve loans and rental agreements, making these applications potential attack surfaces for hackers. Read More
Solution	After re-evaluating their needs, PHFA selected Arctic Wolf for their security operations. Arctic Wolf provided a personalized experience with a focus on actionable threat detection and response. The PHFA IT team appreciated having a dedicated point person available for technical questions. Arctic Wolf's Concierge Security Team conducted regular vulnerability assessments, providing monthly scans that helped prioritize which systems to patch. This added significant value and was a major reason for PHFA's satisfaction with the service. Additionally, Arctic Wolf offered 24x7 monitoring, acting as the first line of defense to stop any threats until a permanent fix could be determined by PHFA. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Endpoint Security

Cybersecurity & Privacy - Network Security

Cybersecurity & Privacy - Security Compliance

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Facility Management

Use Cases

Intrusion Detection Systems

Services

Cybersecurity Services

System Integration

Training

Challenge

PHFA faced several challenges with their previous managed security services provider, SecureWorks. The primary issues included a lack of proactive threat hunting and vulnerability assessments due to limited staffing and budgets. Additionally, the inability to create custom reports needed to assess their security posture was a significant concern. The service experience with SecureWorks was frustrating as it lacked personalized support, requiring PHFA's IT team to navigate through multiple tiers of support, often dealing with different personnel each time.

About Customer

The Pennsylvania Housing Finance Agency (PHFA) is a quasi-government agency in Pennsylvania that collaborates with the U.S. Department of Housing and Urban Development (HUD) to provide affordable homeownership and rental apartment options for senior citizens, low/moderate-income families, and people with special needs. Headquartered in Harrisburg, with satellite offices in Pittsburgh and Philadelphia, PHFA has a small IT staff of 10 members responsible for protecting sensitive financial data and personal identifiable information (PII) of thousands of tenants. The agency's key infrastructure includes several web portal interfaces that allow customers to interact with mortgage lenders and attorneys to approve loans and rental agreements, making these applications potential attack surfaces for hackers.

Solution

After re-evaluating their needs, PHFA selected Arctic Wolf for their security operations. Arctic Wolf provided a personalized experience with a focus on actionable threat detection and response. The PHFA IT team appreciated having a dedicated point person available for technical questions. Arctic Wolf's Concierge Security Team conducted regular vulnerability assessments, providing monthly scans that helped prioritize which systems to patch. This added significant value and was a major reason for PHFA's satisfaction with the service. Additionally, Arctic Wolf offered 24x7 monitoring, acting as the first line of defense to stop any threats until a permanent fix could be determined by PHFA.

Impact #1	Arctic Wolf's Concierge Security Team provided a personalized experience, effectively becoming an extension of PHFA's internal IT team.
Impact #2	The team conducted regular vulnerability assessments, offering monthly scans that helped prioritize system patches.
Impact #3	24x7 monitoring by Arctic Wolf ensured continuous threat detection and response, providing peace of mind to PHFA.

Impact #1

Arctic Wolf's Concierge Security Team provided a personalized experience, effectively becoming an extension of PHFA's internal IT team.

Impact #2

The team conducted regular vulnerability assessments, offering monthly scans that helped prioritize system patches.

Impact #3

24x7 monitoring by Arctic Wolf ensured continuous threat detection and response, providing peace of mind to PHFA.

Benefit #1	PHFA has been a satisfied customer of Arctic Wolf for over two years.
Benefit #2	The IT team consists of just 10 members responsible for protecting sensitive data of thousands of tenants.

Benefit #1

PHFA has been a satisfied customer of Arctic Wolf for over two years.

Benefit #2

The IT team consists of just 10 members responsible for protecting sensitive data of thousands of tenants.

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Overview

Pennsylvania Housing Finance Agency Replaces MSSP with Arctic Wolf

Operational Impact

Quantitative Benefit