Geckoboard Case Studies Pearson: Moving to the Cloud and Promoting Data Driven Decision-Making

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	Pearson: Moving to the Cloud and Promoting Data Driven Decision-Making Geckoboard

Pearson: Moving to the Cloud and Promoting Data Driven Decision-Making

Geckoboard

Technology Category	Infrastructure as a Service (IaaS) - Cloud Computing Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Education
Applicable Functions	Business Operation
Use Cases	Predictive Maintenance Real-Time Location System (RTLS)
Services	Cloud Planning, Design & Implementation Services Data Science Services
Challenge	Pearson, a global education company, was looking to become more agile and promote data-driven decision-making. The company was already using a variety of cloud technologies, including Google Mail, Documents, and Hangouts, as well as Service-Now and Jira and Confluence. However, the company faced challenges in bringing this kind of mentality and agility into such a large organization. There was a distance between the person who knew they needed information and the person who could deliver it, and there was a skill challenge and a knowledge gap. Many people didn't know that tools were available on the Internet. Read More
About Customer	Pearson is the world’s leading learning company, providing educational content and services to students of all ages. The company operates in more than 70 countries and has more than 45,000 employees. Pearson sells textbooks, online learning programmes, and school management systems. It also runs state and national examination systems, schools, and higher education colleges, and provides certification and examination systems to technical and professional organizations around the world. David Ferguson, VP Communications Technology at Pearson, is responsible for providing connectivity for Pearson, ensuring that communication is possible whenever and wherever needed. Read More
Solution	Pearson adopted a lot of cloud technology and started using Geckoboard, a live TV dashboard software. The company used Geckoboard to create dashboards that showed the state of each ticket queue and how old the tickets were. This visual representation of data helped the team see what was going on and encouraged people to make sure their tickets were under control. Pearson also used Geckoboard to collect the most significant operational statistics on one screen, providing a way of accessing key operational metrics over the Internet on any device. When there was a significant customer event or ongoing incident, the company would create a dashboard for that incident to collect and display the key metrics. Pearson also used dashboards for monthly reporting metrics, saving time on chasing down data. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Education

Applicable Functions

Business Operation

Use Cases

Predictive Maintenance

Real-Time Location System (RTLS)

Services

Cloud Planning, Design & Implementation Services

Data Science Services

Challenge

Pearson, a global education company, was looking to become more agile and promote data-driven decision-making. The company was already using a variety of cloud technologies, including Google Mail, Documents, and Hangouts, as well as Service-Now and Jira and Confluence. However, the company faced challenges in bringing this kind of mentality and agility into such a large organization. There was a distance between the person who knew they needed information and the person who could deliver it, and there was a skill challenge and a knowledge gap. Many people didn't know that tools were available on the Internet.

About Customer

Pearson is the world’s leading learning company, providing educational content and services to students of all ages. The company operates in more than 70 countries and has more than 45,000 employees. Pearson sells textbooks, online learning programmes, and school management systems. It also runs state and national examination systems, schools, and higher education colleges, and provides certification and examination systems to technical and professional organizations around the world. David Ferguson, VP Communications Technology at Pearson, is responsible for providing connectivity for Pearson, ensuring that communication is possible whenever and wherever needed.

Solution

Pearson adopted a lot of cloud technology and started using Geckoboard, a live TV dashboard software. The company used Geckoboard to create dashboards that showed the state of each ticket queue and how old the tickets were. This visual representation of data helped the team see what was going on and encouraged people to make sure their tickets were under control. Pearson also used Geckoboard to collect the most significant operational statistics on one screen, providing a way of accessing key operational metrics over the Internet on any device. When there was a significant customer event or ongoing incident, the company would create a dashboard for that incident to collect and display the key metrics. Pearson also used dashboards for monthly reporting metrics, saving time on chasing down data.

Impact #1	Dramatic reduction in ticket backlog and improvement in resolution time.
Impact #2	Ability to collect the most significant operational statistics on one screen.
Impact #3	Ability to give an internal customer a custom dashboard within minutes during a significant customer event or ongoing incident.

Impact #1

Dramatic reduction in ticket backlog and improvement in resolution time.

Impact #2

Ability to collect the most significant operational statistics on one screen.

Impact #3

Ability to give an internal customer a custom dashboard within minutes during a significant customer event or ongoing incident.

Benefit #1	Resolves about 500 tickets a week.
Benefit #2	Tens of thousands of users using Google Mail, Documents and Hangouts.

Benefit #1

Resolves about 500 tickets a week.

Benefit #2

Tens of thousands of users using Google Mail, Documents and Hangouts.

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Overview

Pearson: Moving to the Cloud and Promoting Data Driven Decision-Making

Operational Impact

Quantitative Benefit