IBM Case Studies PATRIZIA achieves round-the-clock client service capabilities

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	PATRIZIA achieves round-the-clock client service capabilities IBM

PATRIZIA achieves round-the-clock client service capabilities

IBM

Technology Category	Infrastructure as a Service (IaaS) - Cloud Computing Infrastructure as a Service (IaaS) - Cloud Storage Services
Applicable Functions	Business Operation
Use Cases	Infrastructure Inspection Remote Asset Management
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	PATRIZIA Immobilien AG, a real estate company with around 600 employees in over ten countries, was facing challenging market conditions. The company wished to retain focus on customer service and added value, but complex IT systems were diverting energy and effort from the core business aims. As the company expanded geographically and won new business, the SAP and system administration workload grew significantly, drawing valuable IT staff away from positive business development roles. The senior management team realized that IT systems operations might be better handled by an external service provider, enabling its internal IT team to focus on pro-active business analysis and support. The key objectives were to improve customer service by increasing system availability, reduce business risk by improving system resilience, and cut operational costs. Read More
About Customer	PATRIZIA Immobilien AG is a real estate company that has been active on the real estate market as both an investor and service provider for nearly 30 years. With around 600 employees in over ten countries, PATRIZIA’s range includes the purchase, management, value increase and sale of residential and commercial real estate. As a recognized business partner of large institutional investors, the Company operates in Germany and other countries and covers the entire value chain in the real estate industry. At present, the Company manages real estate assets worth EUR 10 billion, primarily as co-investor and portfolio manager for insurance companies, pension fund institutions, sovereign wealth funds and savings banks. Read More
Solution	PATRIZIA chose IBM Business Partner IQ Solution GmbH and IBM Global Technology Services to provide managed ERP IT infrastructure services, offering 24/7 capabilities for the first time through the IBM Service Operation Center in Erfurt/Leipzig, Germany. The joint IQ Solution and IBM team developed a tailored full-service contract to meet PATRIZIA’s requirements, based principally on service level agreements that serve the company’s demanding customers. In particular, the managed service delivers 24/7 coverage, an important customer service improvement that PATRIZIA had previously been unable to provide. IQ Solution and IBM operate the company’s extensive SAP ERP application landscape on an IBM Power 750 server running the IBM AIX operating system and the IBM DB2 database. A flexible storage area network provides storage capacity through two IBM System Storage DS5100 storage arrays, managed centrally using the IBM Tivoli Storage Productivity Center. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Infrastructure as a Service (IaaS) - Cloud Storage Services

Applicable Functions

Business Operation

Use Cases

Infrastructure Inspection

Remote Asset Management

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

PATRIZIA Immobilien AG, a real estate company with around 600 employees in over ten countries, was facing challenging market conditions. The company wished to retain focus on customer service and added value, but complex IT systems were diverting energy and effort from the core business aims. As the company expanded geographically and won new business, the SAP and system administration workload grew significantly, drawing valuable IT staff away from positive business development roles. The senior management team realized that IT systems operations might be better handled by an external service provider, enabling its internal IT team to focus on pro-active business analysis and support. The key objectives were to improve customer service by increasing system availability, reduce business risk by improving system resilience, and cut operational costs.

About Customer

PATRIZIA Immobilien AG is a real estate company that has been active on the real estate market as both an investor and service provider for nearly 30 years. With around 600 employees in over ten countries, PATRIZIA’s range includes the purchase, management, value increase and sale of residential and commercial real estate. As a recognized business partner of large institutional investors, the Company operates in Germany and other countries and covers the entire value chain in the real estate industry. At present, the Company manages real estate assets worth EUR 10 billion, primarily as co-investor and portfolio manager for insurance companies, pension fund institutions, sovereign wealth funds and savings banks.

Solution

PATRIZIA chose IBM Business Partner IQ Solution GmbH and IBM Global Technology Services to provide managed ERP IT infrastructure services, offering 24/7 capabilities for the first time through the IBM Service Operation Center in Erfurt/Leipzig, Germany. The joint IQ Solution and IBM team developed a tailored full-service contract to meet PATRIZIA’s requirements, based principally on service level agreements that serve the company’s demanding customers. In particular, the managed service delivers 24/7 coverage, an important customer service improvement that PATRIZIA had previously been unable to provide. IQ Solution and IBM operate the company’s extensive SAP ERP application landscape on an IBM Power 750 server running the IBM AIX operating system and the IBM DB2 database. A flexible storage area network provides storage capacity through two IBM System Storage DS5100 storage arrays, managed centrally using the IBM Tivoli Storage Productivity Center.

Impact #1	PATRIZIA has enhanced customer service through improved application reliability.
Impact #2	The company has reduced business risk with enhanced system resilience.
Impact #3	PATRIZIA has cut IT operational costs.

Impact #1

PATRIZIA has enhanced customer service through improved application reliability.

Impact #2

The company has reduced business risk with enhanced system resilience.

Impact #3

PATRIZIA has cut IT operational costs.

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Overview

PATRIZIA achieves round-the-clock client service capabilities

Operational Impact