Dynatrace
Case Studies
Pasco County Enhances Trust and Reputation with Dynatrace
Overview
Pasco County Enhances Trust and Reputation with DynatraceDynatrace |
Analytics & Modeling - Real Time Analytics Cybersecurity & Privacy - Application Security | |
Cement National Security & Defense | |
Cybersecurity Tamper Detection | |
Cybersecurity Services | |
Operational Impact
With Dynatrace, Pasco County has been able to enhance customer satisfaction, improve citizen experiences, and boost staff morale. The platform's AIOps capabilities provide deep insight into the root cause of any problems instantly, helping teams hold vendors accountable for ensuring 99.999% service availability. Dynatrace’s application security capabilities also give Pasco County real time, continuous, automatic vulnerability analysis and protection across all layers of the stack, including integrated vendor systems. This empowers teams to identify security issues before they go to production and prioritize efforts to remediate vulnerabilities based on the risk to citizens’ data. The platform has also helped improve staff morale by eliminating fire drills and reducing wasted manual effort, enabling them to focus more on strategic work that advances the department’s mission to improve government services and build trust with constituents. | |
Quantitative Benefit
Increase of up to 6% in various customer satisfaction categories | |
Reduced major outages by more than 50% in 12 months | |
Mean-time-to-resolution reduced from 12 hours | |