Sorted Case Studies Party Delights: Enhancing Operational Resilience with Sorted

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	Party Delights: Enhancing Operational Resilience with Sorted Sorted

Party Delights: Enhancing Operational Resilience with Sorted

Sorted

Technology Category	Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries	Marine & Shipping Transportation
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Inventory Management Last Mile Delivery
Services	System Integration
Challenge	Party Delights, the UK's leading partyware retailer, faced several operational challenges. Despite having a delivery management system in place, the company was heavily reliant on a single supplier for shipping. This posed a significant risk as even a short period of downtime could result in a backlog of hundreds of orders, leaving the warehouse team idle. The company was also seeking to future-proof its operations and improve account management and support. The need for diversification of tech and mitigation of single points of failure, especially in business-critical operations like shipping, was paramount. The company's growth and the increase in online shopping meant more shipping, and the existing system was not equipped to handle the surge efficiently. Read More
About Customer	Party Delights is the UK's premier partyware retailer, stocking over 20,000 products including balloons, fancy dress, toys, stationary, wedding accessories, and sweets. The company, founded in 2001, has seen impressive growth, serving its 100,000th customer just four years after its inception. The company operates from a 35,000 square foot warehouse in Manchester with a hub in Germany for European operations. With 100 staff members, the firm is award-winning for its fast growth and customer service. Despite the challenges posed by the COVID-19 pandemic and Brexit, Party Delights has continued to thrive, thanks to its commitment to operational resilience and customer service. Read More
Solution	Party Delights decided to partner with Sorted, an innovative and reliable carrier and delivery management platform. The decision was driven by Sorted's competitive pricing, robust infrastructure, and excellent account management. Sorted's solution, 'Ship', allowed Party Delights to access multiple carriers through a single integration, save cost through shipping rules, and generate carrier-compatible labels. This solution not only reduced the risk associated with a single point of failure but also future-proofed the operations. The partnership with Sorted also helped Party Delights navigate market disruptions. For instance, during the COVID-19 pandemic, the company saw a surge in orders, especially for traditional partyware product lines. The robust systems put in place by Sorted allowed Party Delights to continue serving its customers efficiently during these uncertain times. Read More Log in to view content
Contents

Technology Category

Functional Applications - Warehouse Management Systems (WMS)

Applicable Industries

Marine & Shipping

Transportation

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Inventory Management

Last Mile Delivery

Services

System Integration

Challenge

Party Delights, the UK's leading partyware retailer, faced several operational challenges. Despite having a delivery management system in place, the company was heavily reliant on a single supplier for shipping. This posed a significant risk as even a short period of downtime could result in a backlog of hundreds of orders, leaving the warehouse team idle. The company was also seeking to future-proof its operations and improve account management and support. The need for diversification of tech and mitigation of single points of failure, especially in business-critical operations like shipping, was paramount. The company's growth and the increase in online shopping meant more shipping, and the existing system was not equipped to handle the surge efficiently.

About Customer

Party Delights is the UK's premier partyware retailer, stocking over 20,000 products including balloons, fancy dress, toys, stationary, wedding accessories, and sweets. The company, founded in 2001, has seen impressive growth, serving its 100,000th customer just four years after its inception. The company operates from a 35,000 square foot warehouse in Manchester with a hub in Germany for European operations. With 100 staff members, the firm is award-winning for its fast growth and customer service. Despite the challenges posed by the COVID-19 pandemic and Brexit, Party Delights has continued to thrive, thanks to its commitment to operational resilience and customer service.

Solution

Party Delights decided to partner with Sorted, an innovative and reliable carrier and delivery management platform. The decision was driven by Sorted's competitive pricing, robust infrastructure, and excellent account management. Sorted's solution, 'Ship', allowed Party Delights to access multiple carriers through a single integration, save cost through shipping rules, and generate carrier-compatible labels. This solution not only reduced the risk associated with a single point of failure but also future-proofed the operations. The partnership with Sorted also helped Party Delights navigate market disruptions. For instance, during the COVID-19 pandemic, the company saw a surge in orders, especially for traditional partyware product lines. The robust systems put in place by Sorted allowed Party Delights to continue serving its customers efficiently during these uncertain times.

Impact #1	The partnership with Sorted has significantly improved Party Delights' operational resilience. The company has successfully mitigated the risk associated with a single point of failure in shipping operations. The Sorted solution has also future-proofed the operations, ensuring the company can handle any surge in orders efficiently. The improved account management and support have increased confidence in the company's ability to serve its customers effectively. Despite the challenges posed by the COVID-19 pandemic and Brexit, Party Delights has been able to continue serving its customers without any major disruptions. The company has also been able to handle the surge in orders during the pandemic, thanks to the robust systems put in place by Sorted.

Impact #1

The partnership with Sorted has significantly improved Party Delights' operational resilience. The company has successfully mitigated the risk associated with a single point of failure in shipping operations. The Sorted solution has also future-proofed the operations, ensuring the company can handle any surge in orders efficiently. The improved account management and support have increased confidence in the company's ability to serve its customers effectively. Despite the challenges posed by the COVID-19 pandemic and Brexit, Party Delights has been able to continue serving its customers without any major disruptions. The company has also been able to handle the surge in orders during the pandemic, thanks to the robust systems put in place by Sorted.

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Overview

Party Delights: Enhancing Operational Resilience with Sorted

Operational Impact