Case Studies Park Hill School District Deploys Shopping to Empower Users through Selfservice

Edit This Case Study Record

	Park Hill School District Deploys Shopping to Empower Users through Selfservice

Park Hill School District Deploys Shopping to Empower Users through Selfservice

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Education
Applicable Functions	Business Operation Facility Management
Use Cases	Remote Control Remote Asset Management
Services	System Integration Software Design & Engineering Services
Challenge	Park Hill School District faced a challenge in managing user requests for new software. The existing process was slow, manual, and resource-intensive, requiring users to raise help desk tickets and wait several days for software installation. This inefficiency led to IT being perceived as inflexible, as it couldn't offer users the choice and flexibility they desired. The district needed a solution that integrated with their existing Systems Center Configuration Manager (ConfigMgr) and Active Directory, providing a user-friendly interface for on-demand self-service software installation. Read More
About Customer	Park Hill School District, located in the Northland area of Kansas City, Missouri, serves over 10,500 students across nine elementary schools, three middle schools, and two high schools. The district is committed to providing a meaningful education in a safe and caring environment, preparing each student for success in life. With a motivated staff of 1,500 members, Park Hill School District aims to empower its users through innovative IT solutions, enhancing the educational experience for both students and faculty. Read More
Solution	To address the challenge, Park Hill School District deployed Shopping from 1E across its centralized network of sites. This solution empowered 1,500 staff and faculty members to search for, find, and download software on-demand, bypassing the need for manual help desk intervention. The deployment was completed in just one day, making over 300 applications available for download. Shopping's user-friendly interface, similar to Amazon or iTunes, allowed users to quickly master the solution. The self-service automation of the request, approval, and delivery process enabled users to download software and services within minutes, significantly reducing the number of help desk requests. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Education

Applicable Functions

Business Operation

Facility Management

Use Cases

Remote Control

Remote Asset Management

Services

System Integration

Software Design & Engineering Services

Challenge

Park Hill School District faced a challenge in managing user requests for new software. The existing process was slow, manual, and resource-intensive, requiring users to raise help desk tickets and wait several days for software installation. This inefficiency led to IT being perceived as inflexible, as it couldn't offer users the choice and flexibility they desired. The district needed a solution that integrated with their existing Systems Center Configuration Manager (ConfigMgr) and Active Directory, providing a user-friendly interface for on-demand self-service software installation.

About Customer

Park Hill School District, located in the Northland area of Kansas City, Missouri, serves over 10,500 students across nine elementary schools, three middle schools, and two high schools. The district is committed to providing a meaningful education in a safe and caring environment, preparing each student for success in life. With a motivated staff of 1,500 members, Park Hill School District aims to empower its users through innovative IT solutions, enhancing the educational experience for both students and faculty.

Solution

To address the challenge, Park Hill School District deployed Shopping from 1E across its centralized network of sites. This solution empowered 1,500 staff and faculty members to search for, find, and download software on-demand, bypassing the need for manual help desk intervention. The deployment was completed in just one day, making over 300 applications available for download. Shopping's user-friendly interface, similar to Amazon or iTunes, allowed users to quickly master the solution. The self-service automation of the request, approval, and delivery process enabled users to download software and services within minutes, significantly reducing the number of help desk requests.

Impact #1	Shopping has become the primary method for staff and faculty to source software, handling over 500 user-initiated requests every month.
Impact #2	The solution has managed nearly 6,500 user requests since installation, frequently handling over 100 requests in seconds.
Impact #3	Users can now download software directly to their desktops or laptops in minutes, without disrupting their daily workload.

Impact #1

Shopping has become the primary method for staff and faculty to source software, handling over 500 user-initiated requests every month.

Impact #2

The solution has managed nearly 6,500 user requests since installation, frequently handling over 100 requests in seconds.

Impact #3

Users can now download software directly to their desktops or laptops in minutes, without disrupting their daily workload.

Benefit #1	Shopping handles over 500 user-initiated requests every month.
Benefit #2	The solution has managed nearly 6,500 user requests since installation.
Benefit #3	Deployment of Shopping was completed in just one day across all fourteen schools.

Benefit #1

Shopping handles over 500 user-initiated requests every month.

Benefit #2

The solution has managed nearly 6,500 user requests since installation.

Benefit #3

Deployment of Shopping was completed in just one day across all fourteen schools.

Download PDF Version

Overview

Park Hill School District Deploys Shopping to Empower Users through Selfservice

Operational Impact

Quantitative Benefit