Case Studies Palmer-Donavin and Omnitracs

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	Palmer-Donavin and Omnitracs

Palmer-Donavin and Omnitracs

Technology Category	Functional Applications - Fleet Management Systems (FMS) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Construction & Infrastructure Transportation
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Fleet Management Predictive Maintenance Real-Time Location System (RTLS)
Services	System Integration Training
Challenge	Before implementing Omnitracs Routing, dispatchers used a cumbersome, manual, paper-based organization that relied heavily on the personal experience and knowledge of the dispatcher on duty. The dispatcher would often spend four or more hours a day arraigning and rearraigning paper orders on a table to create and manage standard routes. This process was not conducive to timely customer notifications, and inconsistent driver experiences and daily route pressures created a constant search for new drivers. Read More
About Customer	Founded in 1907, Palmer-Donavin began as a tinware manufacturer in Columbus, Ohio, delivering products in horse-drawn wagons. Over the next 100 years, they transformed and flourished due to a willingness to adopt new technologies and commit to industry-leading customer service. Palmer-Donavin added new distribution and manufacturing facilities and acquired other Midwest-based manufacturing companies to expand their product lines and service territory. Today, the company has eight divisions located across Ohio, Michigan, Illinois, and Minnesota, making them one of the Midwest’s leading wholesale distributors of residential building materials. Read More
Solution	Palmer-Donavin installed Omnitracs telematics products in all trucks in 2012. So, when it was time to implement a routing and dispatching solution, they naturally turned to Omnitracs. Palmer-Donavin and Omnitracs developed a new workflow, and then trained their transportation staff on route planning and asset management using Omnitracs Routing and Dispatch. On top of more efficient routing, Palmer-Donavin lives up to their motto “Service is our most important product” by offering a better customer experience through real-time delivery updates via Omnitracs Active Alert. Read More Log in to view content
Contents

Technology Category

Functional Applications - Fleet Management Systems (FMS)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Construction & Infrastructure

Transportation

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Fleet Management

Predictive Maintenance

Real-Time Location System (RTLS)

Services

System Integration

Training

Challenge

Before implementing Omnitracs Routing, dispatchers used a cumbersome, manual, paper-based organization that relied heavily on the personal experience and knowledge of the dispatcher on duty. The dispatcher would often spend four or more hours a day arraigning and rearraigning paper orders on a table to create and manage standard routes. This process was not conducive to timely customer notifications, and inconsistent driver experiences and daily route pressures created a constant search for new drivers.

About Customer

Founded in 1907, Palmer-Donavin began as a tinware manufacturer in Columbus, Ohio, delivering products in horse-drawn wagons. Over the next 100 years, they transformed and flourished due to a willingness to adopt new technologies and commit to industry-leading customer service. Palmer-Donavin added new distribution and manufacturing facilities and acquired other Midwest-based manufacturing companies to expand their product lines and service territory. Today, the company has eight divisions located across Ohio, Michigan, Illinois, and Minnesota, making them one of the Midwest’s leading wholesale distributors of residential building materials.

Solution

Palmer-Donavin installed Omnitracs telematics products in all trucks in 2012. So, when it was time to implement a routing and dispatching solution, they naturally turned to Omnitracs. Palmer-Donavin and Omnitracs developed a new workflow, and then trained their transportation staff on route planning and asset management using Omnitracs Routing and Dispatch. On top of more efficient routing, Palmer-Donavin lives up to their motto “Service is our most important product” by offering a better customer experience through real-time delivery updates via Omnitracs Active Alert.

Impact #1	Reduce wear and tear on vehicles and lower labor costs.
Impact #2	Quickly review and respond to changing routes throughout the day.
Impact #3	Cut time spent generating and adjusting routes to 45 minutes per day.

Impact #1

Reduce wear and tear on vehicles and lower labor costs.

Impact #2

Quickly review and respond to changing routes throughout the day.

Impact #3

Cut time spent generating and adjusting routes to 45 minutes per day.

Benefit #1	Over-30% reduction of year-over-year overtime costs for drivers at one branch.
Benefit #2	Cut mileage by up to 15% on select routes.

Benefit #1

Over-30% reduction of year-over-year overtime costs for drivers at one branch.

Benefit #2

Cut mileage by up to 15% on select routes.

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Overview

Palmer-Donavin and Omnitracs

Operational Impact

Quantitative Benefit