Twilio
Case Studies
PagerDuty's Scalable IT Alert Notification System Powered by Twilio
Overview
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PagerDuty's Scalable IT Alert Notification System Powered by TwilioTwilio |
Infrastructure as a Service (IaaS) - Cloud Databases Infrastructure as a Service (IaaS) - Cloud Middleware & Microservices | |
Cement Telecommunications | |
Quality Assurance | |
Leakage & Flood Monitoring Speech Recognition | |
System Integration Testing & Certification | |
Operational Impact
The implementation of Twilio as the primary communications provider has significantly improved the reliability and simplicity of PagerDuty's IT alert notification system. The system's flexibility allows for escalation from SMS to voice notifications, ensuring that alerts are not missed. The straightforward API has also simplified the integration process with various monitoring services. The ease of use and dependability of PagerDuty's service has allowed the company to grow its market share based solely on word-of-mouth recommendations for the first three years. The recent release of native iOS and Android apps has further simplified the management of IT infrastructure for users. | |
Quantitative Benefit
125K PagerDuty users | |
100K+ Alerts per month | |
7K Organizations that rely on PagerDuty | |