Case Studies
PagerDuty gains reliable, scalable analytics solution to help its 19,000 customers deliver better digital experiences
Overview
Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration Platform as a Service (PaaS) - Data Management Platforms | |
Professional Service Software | |
Business Operation Quality Assurance | |
Cloud Planning, Design & Implementation Services Software Design & Engineering Services System Integration | |
Operational Impact
Sumo Logic’s monitoring and custom dashboards provide PagerDuty with visibility across developers, support, and security teams, enabling fast and efficient troubleshooting and rapid response to customer support cases. | |
The development teams use insights from Sumo Logic to understand how code changes impact the platform and the customer experience, leveraging baseline data to assess microservice performance during incident response efforts. | |
PagerDuty uses a self-service ownership model with Sumo Logic’s cloud-native platform for reliability and security, allowing teams to provision their own resources and achieve their objectives. | |
Quantitative Benefit
Sumo Logic manages ingestion spikes, including one that tripled logging data to 9 TB a day. | |
PagerDuty completed the migration to Sumo Logic in three months. | |
There are 400 users who rely on the Sumo Logic platform for daily searches and inquiries. | |