Software AG Case Studies Paci’s Knowledge Foundation Opens Path to Future

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	Paci’s Knowledge Foundation Opens Path to Future Software AG

Paci’s Knowledge Foundation Opens Path to Future

Software AG

Technology Category	Platform as a Service (PaaS) - Application Development Platforms Platform as a Service (PaaS) - Connectivity Platforms
Applicable Functions	Business Operation
Use Cases	Process Control & Optimization Predictive Maintenance
Challenge	The Public Authority for Civil Information (PACI) in Kuwait had been relying on the stable architecture of Adabas and Natural for its core civic information systems and applications for almost three decades. However, personnel changes over time, along with inadequate standards and controls, led to a fragmentation of key business and technical knowledge. This was upheld by just a few seasoned agency employees. As a result, production changes were increasingly unpredictable and the risk was high that new decrees from the Kuwaiti government could not be implemented in time. The agency needed to regain control over its IT assets and business process information, expand knowledge throughout the organization and be able to plan for and make changes safely once again. Read More
About Customer	The Public Authority for Civil Information (PACI) is responsible for registering, maintaining and providing civilian information for all residents of Kuwait. As the central civilian authority, the agency serves Kuwaiti citizens and foreigners as well as the varied government agencies and ministries of Kuwait. PACI employs close to 1,400 personnel and its strategic vision is driven by a commitment to service excellence. The agency is responsible for managing a wide breadth of civic information, such as personal identity, family and dependent information, building and residential data, credit history and resident status. Along with its key responsibilities to administer the data and handle related information requests from a broad audience, PACI must also be able to make changes and implement new Kuwaiti decrees regarding residency and other civilian matters in a timely manner. Read More
Solution	To regain control of its business process information and IT assets, PACI turned to Software AG. Working in cooperation with Software AG’s Global Consulting Services and supported by the ARIS platform, Natural Engineer and Software AG Consulting best practices, PACI's team of system and business analysts mapped more than 70 PACI Civil Registration System (CRS) service delivery processes. This first-ever, end-to-end documentation of PACI’s CRS processes was a significant project achievement. Not only had CRS process knowledge become fragmented across multiple business users, but a number of the CRS processes are quite complex in scope and involve as many as 150 agency employees to execute. In parallel with the business-side mapping, the PACI+ project team also mapped and documented the technical elements that support each of the CRS business processes, a total of almost 400 transactions and 1,400+ Natural objects. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Application Development Platforms

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Functions

Business Operation

Use Cases

Process Control & Optimization

Predictive Maintenance

Challenge

The Public Authority for Civil Information (PACI) in Kuwait had been relying on the stable architecture of Adabas and Natural for its core civic information systems and applications for almost three decades. However, personnel changes over time, along with inadequate standards and controls, led to a fragmentation of key business and technical knowledge. This was upheld by just a few seasoned agency employees. As a result, production changes were increasingly unpredictable and the risk was high that new decrees from the Kuwaiti government could not be implemented in time. The agency needed to regain control over its IT assets and business process information, expand knowledge throughout the organization and be able to plan for and make changes safely once again.

About Customer

The Public Authority for Civil Information (PACI) is responsible for registering, maintaining and providing civilian information for all residents of Kuwait. As the central civilian authority, the agency serves Kuwaiti citizens and foreigners as well as the varied government agencies and ministries of Kuwait. PACI employs close to 1,400 personnel and its strategic vision is driven by a commitment to service excellence. The agency is responsible for managing a wide breadth of civic information, such as personal identity, family and dependent information, building and residential data, credit history and resident status. Along with its key responsibilities to administer the data and handle related information requests from a broad audience, PACI must also be able to make changes and implement new Kuwaiti decrees regarding residency and other civilian matters in a timely manner.

Solution

To regain control of its business process information and IT assets, PACI turned to Software AG. Working in cooperation with Software AG’s Global Consulting Services and supported by the ARIS platform, Natural Engineer and Software AG Consulting best practices, PACI's team of system and business analysts mapped more than 70 PACI Civil Registration System (CRS) service delivery processes. This first-ever, end-to-end documentation of PACI’s CRS processes was a significant project achievement. Not only had CRS process knowledge become fragmented across multiple business users, but a number of the CRS processes are quite complex in scope and involve as many as 150 agency employees to execute. In parallel with the business-side mapping, the PACI+ project team also mapped and documented the technical elements that support each of the CRS business processes, a total of almost 400 transactions and 1,400+ Natural objects.

Impact #1	Production change success rate increased from 50 to 80 percent
Impact #2	Screen and program development time reduced several times over
Impact #3	Effective tools and process improvements speed analysis time up to 70 percent faster on average

Impact #1

Production change success rate increased from 50 to 80 percent

Impact #2

Screen and program development time reduced several times over

Impact #3

Effective tools and process improvements speed analysis time up to 70 percent faster on average

Benefit #1	Production change success rate increased from 50% to 80%
Benefit #2	Screen and program development time reduced several times over
Benefit #3	Analysis time up to 70% faster on average

Benefit #1

Production change success rate increased from 50% to 80%

Benefit #2

Screen and program development time reduced several times over

Benefit #3

Analysis time up to 70% faster on average

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Overview

Paci’s Knowledge Foundation Opens Path to Future

Operational Impact

Quantitative Benefit