Sisense Case Studies Over A Dozen Apps with \"ONE-TRUTH\" Sisense BI

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	Over A Dozen Apps with \"ONE-TRUTH\" Sisense BI Sisense

Over A Dozen Apps with \"ONE-TRUTH\" Sisense BI

Sisense

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration Analytics & Modeling - Predictive Analytics
Applicable Industries	Software Professional Service
Applicable Functions	Sales & Marketing Business Operation
Use Cases	Real-Time Location System (RTLS)
Services	System Integration Software Design & Engineering Services Training
Challenge	Act-On, a software company, faced a significant challenge in managing data from over a dozen web tools used for various business activities. Each tool provided unique BI analytics, making it difficult to identify a single source of truth. The company needed a solution that could integrate these tools seamlessly and provide real-time, actionable insights to improve customer experience and operational efficiency. The complexity of integration, unknown costs, and the need for a tool that could prompt team action were major concerns. Read More
About Customer	Act-On is a software company that offers a marketing automation platform, including email marketing, lead management, and webinar management. Founded in 2008, the company has offices in the United States, United Kingdom, and India. Act-On has experienced positive growth since its inception and relies on over a dozen web tools for various business activities. These tools include Zendesk for customer support, Salesforce for sales management, and Google Docs for document creation and sharing. The company sought a unified BI solution to streamline its operations and improve customer experience. Read More
Solution	Act-On chose Sisense as their BI solution due to its ease of use and quick implementation. The company was able to get Sisense up and running quickly without extensive coding. Sisense provided real-time data visibility, allowing Act-On to see data from various sources in one view. This integration enabled the company to post customer satisfaction data nightly, giving real-time access to customer feedback across departments. Executive managers and team leaders used a weekly dashboard to evaluate performance and make data-driven decisions. Sisense's support team played a crucial role in the successful implementation, offering custom patches and addressing specific needs. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Analytics & Modeling - Predictive Analytics

Applicable Industries

Software

Professional Service

Applicable Functions

Sales & Marketing

Business Operation

Use Cases

Real-Time Location System (RTLS)

Services

System Integration

Software Design & Engineering Services

Training

Challenge

Act-On, a software company, faced a significant challenge in managing data from over a dozen web tools used for various business activities. Each tool provided unique BI analytics, making it difficult to identify a single source of truth. The company needed a solution that could integrate these tools seamlessly and provide real-time, actionable insights to improve customer experience and operational efficiency. The complexity of integration, unknown costs, and the need for a tool that could prompt team action were major concerns.

About Customer

Act-On is a software company that offers a marketing automation platform, including email marketing, lead management, and webinar management. Founded in 2008, the company has offices in the United States, United Kingdom, and India. Act-On has experienced positive growth since its inception and relies on over a dozen web tools for various business activities. These tools include Zendesk for customer support, Salesforce for sales management, and Google Docs for document creation and sharing. The company sought a unified BI solution to streamline its operations and improve customer experience.

Solution

Act-On chose Sisense as their BI solution due to its ease of use and quick implementation. The company was able to get Sisense up and running quickly without extensive coding. Sisense provided real-time data visibility, allowing Act-On to see data from various sources in one view. This integration enabled the company to post customer satisfaction data nightly, giving real-time access to customer feedback across departments. Executive managers and team leaders used a weekly dashboard to evaluate performance and make data-driven decisions. Sisense's support team played a crucial role in the successful implementation, offering custom patches and addressing specific needs.

Impact #1	Real-time access to customer feedback across sales, post-sales, implementation, and canceled accounts.
Impact #2	Weekly team dashboards provide a clear perspective across departments, aiding in performance evaluation.
Impact #3	Direct access to real-time performance metrics for coaching and performance improvement.

Impact #1

Real-time access to customer feedback across sales, post-sales, implementation, and canceled accounts.

Impact #2

Weekly team dashboards provide a clear perspective across departments, aiding in performance evaluation.

Impact #3

Direct access to real-time performance metrics for coaching and performance improvement.

Benefit #1	Immediate visibility into data from various sources.
Benefit #2	Quick implementation, with setup completed in about 30 minutes.

Benefit #1

Immediate visibility into data from various sources.

Benefit #2

Quick implementation, with setup completed in about 30 minutes.

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Overview

Over A Dozen Apps with \"ONE-TRUTH\" Sisense BI

Operational Impact

Quantitative Benefit