Case Studies Out of the dark: Observability shines the light on SAP’s multi-cloud environment

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	Out of the dark: Observability shines the light on SAP’s multi-cloud environment

Out of the dark: Observability shines the light on SAP’s multi-cloud environment

Technology Category	Analytics & Modeling - Predictive Analytics Application Infrastructure & Middleware - Data Exchange & Integration Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Professional Service Software
Applicable Functions	Business Operation Quality Assurance
Use Cases	Predictive Maintenance Remote Asset Management
Services	Data Science Services System Integration Training
Challenge	Scaling to meet the requirements of their expanding customer base was a mammoth challenge. The increasing data residency demands of their constantly growing clientele were proving too much to handle for the legacy model of operations and deployment SAP Fieldglass had in place. This drove the decision to transition from SAP-operated on-premises data centers to a multi-cloud approach with hyperscalers to accommodate sharp changes in data volume and requirements–moving from virtual machine (VM) architecture to Kubernetes, from a legacy IT mindset to DevOps-oriented Agile delivery. With this drastic shift, SAP Fieldglass sought an observability solution that could support their transition to ensure reliability, performance, and security both internally and for millions of end-users. Read More
About Customer	SAP Fieldglass, part of the SAP family, is a leading provider of cloud-based Vendor Management System (VMS) solutions that help enterprises manage external talent and contingent workforces. Established in 1999, Fieldglass has the largest footprint in the VMS space, serving mainly the U.S. and European markets. Recently, there has been a shift in their growth pattern, with demand snowballing in regions outside their existing areas of business. SAP Fieldglass prides itself on a 99% customer retention rate and manages talent into the millions across 180 countries. Read More
Solution	SAP Fieldglass chose Sumo Logic to provide the continuous monitoring and security intelligence required in their ongoing transition. Sumo Logic’s powerful search and analytics engine was a huge draw, providing high-quality models with robust dimensions out of the box. This allowed SAP Fieldglass's highly skilled teams to focus on development and targeted problem-solving. Sumo Logic had all the components necessary to collect, ingest, and connect data already packaged and ready to go. The ease of implementation and the ability to monitor and visualize data allowed engineering teams to develop and release updates to the SAP Fieldglass app more efficiently. Sumo Logic Application Observability is part of a suite that helps SAP Fieldglass target and surpass ambitious availability goals in their Kubernetes infrastructure while maintaining critical KPIs like page load speeds. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Professional Service

Software

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Predictive Maintenance

Remote Asset Management

Services

Data Science Services

System Integration

Training

Challenge

Scaling to meet the requirements of their expanding customer base was a mammoth challenge. The increasing data residency demands of their constantly growing clientele were proving too much to handle for the legacy model of operations and deployment SAP Fieldglass had in place. This drove the decision to transition from SAP-operated on-premises data centers to a multi-cloud approach with hyperscalers to accommodate sharp changes in data volume and requirements–moving from virtual machine (VM) architecture to Kubernetes, from a legacy IT mindset to DevOps-oriented Agile delivery. With this drastic shift, SAP Fieldglass sought an observability solution that could support their transition to ensure reliability, performance, and security both internally and for millions of end-users.

About Customer

SAP Fieldglass, part of the SAP family, is a leading provider of cloud-based Vendor Management System (VMS) solutions that help enterprises manage external talent and contingent workforces. Established in 1999, Fieldglass has the largest footprint in the VMS space, serving mainly the U.S. and European markets. Recently, there has been a shift in their growth pattern, with demand snowballing in regions outside their existing areas of business. SAP Fieldglass prides itself on a 99% customer retention rate and manages talent into the millions across 180 countries.

Solution

SAP Fieldglass chose Sumo Logic to provide the continuous monitoring and security intelligence required in their ongoing transition. Sumo Logic’s powerful search and analytics engine was a huge draw, providing high-quality models with robust dimensions out of the box. This allowed SAP Fieldglass's highly skilled teams to focus on development and targeted problem-solving. Sumo Logic had all the components necessary to collect, ingest, and connect data already packaged and ready to go. The ease of implementation and the ability to monitor and visualize data allowed engineering teams to develop and release updates to the SAP Fieldglass app more efficiently. Sumo Logic Application Observability is part of a suite that helps SAP Fieldglass target and surpass ambitious availability goals in their Kubernetes infrastructure while maintaining critical KPIs like page load speeds.

Impact #1	Sumo Logic provided SAP with an easy-to-implement solution to monitor and visualize data, allowing engineering teams to develop and release updates to the SAP Fieldglass app more efficiently.
Impact #2	The ease by which Sumo Logic was picked up and implemented by their teams was fundamental in the success of their shift. Alongside creative solutions like gamification and development of internal 'Kubernauts,' implementing an observability solution that wouldn’t further complicate and increase workloads was key.
Impact #3	With Sumo Logic, Fieldglass teams have visibility into various layers. Now different parts of their stack were readily accessible on Sumo’s customizable dashboards, providing observability at cloud-scale.

Impact #1

Sumo Logic provided SAP with an easy-to-implement solution to monitor and visualize data, allowing engineering teams to develop and release updates to the SAP Fieldglass app more efficiently.

Impact #2

The ease by which Sumo Logic was picked up and implemented by their teams was fundamental in the success of their shift. Alongside creative solutions like gamification and development of internal 'Kubernauts,' implementing an observability solution that wouldn’t further complicate and increase workloads was key.

Impact #3

With Sumo Logic, Fieldglass teams have visibility into various layers. Now different parts of their stack were readily accessible on Sumo’s customizable dashboards, providing observability at cloud-scale.

Benefit #1	SAP Fieldglass manages talent into the millions across 180 countries.
Benefit #2	SAP Fieldglass has a 99% customer retention rate.
Benefit #3	Sumo Logic supports over 2,100 customers around the world.

Benefit #1

SAP Fieldglass manages talent into the millions across 180 countries.

Benefit #2

SAP Fieldglass has a 99% customer retention rate.

Benefit #3

Sumo Logic supports over 2,100 customers around the world.

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Overview

Out of the dark: Observability shines the light on SAP’s multi-cloud environment

Operational Impact

Quantitative Benefit