Resco Case Studies Oslo Kommune Case Study

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	Oslo Kommune Case Study Resco

Oslo Kommune Case Study

Resco

Technology Category	Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Cities & Municipalities
Applicable Functions	Field Services
Use Cases	Remote Asset Management
Services	System Integration
Challenge	Oslo Kommune, the largest municipality in Norway, was facing a challenge with its fire department. The department, consisting of 70 fire inspectors, was responsible for the supervision of approximately 5500 fire objects, including buildings and construction sites. The inspectors needed to assess building construction and fire safety measures in the field. However, they lacked a system that could allow them to check building data, add information, and take pictures of deviations to include in their reports upon returning to the office. The municipality was using the MS DYN CRM 2011 solution to store this data and was in search of a mobile application that could enable them to bring the entire system into the field. Read More
About Customer	Oslo Kommune is the largest municipality in Norway and also serves as the capital city. The administration employs approximately 40,000 individuals. The Oslo Fire Department, a unit within the municipality, consists of 450 employees. Within the Fire Department, the Fire Prevention Bureau employs 70 fire inspectors. These inspectors are responsible for the supervision of around 5500 fire objects, including buildings and construction sites. Their duties involve assessing building construction and fire safety measures in the field, checking building data, adding information, and taking pictures of deviations for their reports. Read More
Solution	Oslo Kommune tested several mobile applications and ultimately chose Resco Mobile CRM. The decision was based on Resco's user-friendly GUI, the capabilities of Woodford (the app configurator), and the pricing. The Resco Mobile CRM allowed the fire inspectors to bring the entire system into the field, enabling them to add data about deviations and take pictures. The GUI was easy to customize for all users, and merging information like pictures into the reports with Documents Core Pack was straightforward. The implementation of Resco Mobile CRM met the expectations of Oslo Kommune in every way. Read More Log in to view content
Contents

Technology Category

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Cities & Municipalities

Applicable Functions

Field Services

Use Cases

Remote Asset Management

Services

System Integration

Challenge

Oslo Kommune, the largest municipality in Norway, was facing a challenge with its fire department. The department, consisting of 70 fire inspectors, was responsible for the supervision of approximately 5500 fire objects, including buildings and construction sites. The inspectors needed to assess building construction and fire safety measures in the field. However, they lacked a system that could allow them to check building data, add information, and take pictures of deviations to include in their reports upon returning to the office. The municipality was using the MS DYN CRM 2011 solution to store this data and was in search of a mobile application that could enable them to bring the entire system into the field.

About Customer

Oslo Kommune is the largest municipality in Norway and also serves as the capital city. The administration employs approximately 40,000 individuals. The Oslo Fire Department, a unit within the municipality, consists of 450 employees. Within the Fire Department, the Fire Prevention Bureau employs 70 fire inspectors. These inspectors are responsible for the supervision of around 5500 fire objects, including buildings and construction sites. Their duties involve assessing building construction and fire safety measures in the field, checking building data, adding information, and taking pictures of deviations for their reports.

Solution

Oslo Kommune tested several mobile applications and ultimately chose Resco Mobile CRM. The decision was based on Resco's user-friendly GUI, the capabilities of Woodford (the app configurator), and the pricing. The Resco Mobile CRM allowed the fire inspectors to bring the entire system into the field, enabling them to add data about deviations and take pictures. The GUI was easy to customize for all users, and merging information like pictures into the reports with Documents Core Pack was straightforward. The implementation of Resco Mobile CRM met the expectations of Oslo Kommune in every way.

Impact #1	The implementation of Resco Mobile CRM allowed Oslo Kommune's fire inspectors to bring the entire system into the field, enabling them to add data about deviations and take pictures.
Impact #2	The user-friendly GUI was easy to customize for all users.
Impact #3	Merging information like pictures into the reports with Documents Core Pack was straightforward.

Impact #1

The implementation of Resco Mobile CRM allowed Oslo Kommune's fire inspectors to bring the entire system into the field, enabling them to add data about deviations and take pictures.

Impact #2

The user-friendly GUI was easy to customize for all users.

Impact #3

Merging information like pictures into the reports with Documents Core Pack was straightforward.

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Overview

Oslo Kommune Case Study

Operational Impact