Rootstock Software Case Studies OSI – A Modern Foundation for High Quality Pharmaceutical Manufacturing

Edit This Case Study Record

	OSI – A Modern Foundation for High Quality Pharmaceutical Manufacturing Rootstock Software

OSI – A Modern Foundation for High Quality Pharmaceutical Manufacturing

Rootstock Software

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries	Healthcare & Hospitals Pharmaceuticals
Applicable Functions	Logistics & Transportation Quality Assurance
Use Cases	Inventory Management Regulatory Compliance Monitoring
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	As OSI grew, maintaining their high-quality metrics became increasingly difficult due to their reliance on an older, locally developed ERP system with limited capabilities. Many of their production, operations, and quality processes were managed manually, relying on spreadsheets and even pen and paper to record and track data. This resulted in errors, slow processes, and a lack of visibility into costs, inventory, time, compliance, and more. OSI needed a solution that could modernize their operations and eliminate these barriers to growth. Read More
About Customer	Osoth Inter Laboratories Co. Ltd (OSI), headquartered in Thailand, produces OEM and branded pharmaceutical products and dietary supplements. The company is one of 200 within the SAHA Group. OSI places a premium on regulatory compliance, continuous improvement, and customer satisfaction. They have achieved minimal (< 1.8%) total production waste, over 85% customer satisfaction, and nearly 100% on-time deliveries. However, as the company grew, improving on, and even maintaining, those stellar metrics was becoming difficult due to their reliance on an older, locally developed ERP system with limited capabilities. Read More
Solution	OSI assembled a team to eliminate these barriers to growth. They found Rootstock at Dreamforce, a cloud-based platform that could leverage OSI’s prior Salesforce experience and could easily expand beyond just operations. To help with deployment, OSI engaged coServe, a global technology solutions provider with cloud migration expertise and a strong presence in Southeast Asia. The only missing component to the solution was support for quality efforts, but with Rootstock and coServe, the company’s complete, cloud-based solution was coming together. The challenges of digitally transforming existing processes at OSI were accelerated by the knowledge and experience coServe brought to the project. Their ability to help OSI fit a new solution into their existing processes was instrumental to the project’s success. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Infrastructure as a Service (IaaS) - Cloud Computing

Applicable Industries

Healthcare & Hospitals

Pharmaceuticals

Applicable Functions

Logistics & Transportation

Quality Assurance

Use Cases

Inventory Management

Regulatory Compliance Monitoring

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

As OSI grew, maintaining their high-quality metrics became increasingly difficult due to their reliance on an older, locally developed ERP system with limited capabilities. Many of their production, operations, and quality processes were managed manually, relying on spreadsheets and even pen and paper to record and track data. This resulted in errors, slow processes, and a lack of visibility into costs, inventory, time, compliance, and more. OSI needed a solution that could modernize their operations and eliminate these barriers to growth.

About Customer

Osoth Inter Laboratories Co. Ltd (OSI), headquartered in Thailand, produces OEM and branded pharmaceutical products and dietary supplements. The company is one of 200 within the SAHA Group. OSI places a premium on regulatory compliance, continuous improvement, and customer satisfaction. They have achieved minimal (< 1.8%) total production waste, over 85% customer satisfaction, and nearly 100% on-time deliveries. However, as the company grew, improving on, and even maintaining, those stellar metrics was becoming difficult due to their reliance on an older, locally developed ERP system with limited capabilities.

Solution

OSI assembled a team to eliminate these barriers to growth. They found Rootstock at Dreamforce, a cloud-based platform that could leverage OSI’s prior Salesforce experience and could easily expand beyond just operations. To help with deployment, OSI engaged coServe, a global technology solutions provider with cloud migration expertise and a strong presence in Southeast Asia. The only missing component to the solution was support for quality efforts, but with Rootstock and coServe, the company’s complete, cloud-based solution was coming together. The challenges of digitally transforming existing processes at OSI were accelerated by the knowledge and experience coServe brought to the project. Their ability to help OSI fit a new solution into their existing processes was instrumental to the project’s success.

Impact #1	OSI is already seeing company-wide benefits from the data visibility provided by Rootstock.
Impact #2	Unused capacity was an area of great opportunity for OSI. Rootstock now empowers them to track and analyze the capacity data to understand their true production costs.
Impact #3	The flexibility, power, and low-code nature of Rootstock is also opening new avenues for OSI to expand these insights to even more areas of their business.

Impact #1

OSI is already seeing company-wide benefits from the data visibility provided by Rootstock.

Impact #2

Unused capacity was an area of great opportunity for OSI. Rootstock now empowers them to track and analyze the capacity data to understand their true production costs.

Impact #3

The flexibility, power, and low-code nature of Rootstock is also opening new avenues for OSI to expand these insights to even more areas of their business.

Benefit #1	Achieved minimal (< 1.8%) total production waste
Benefit #2	Over 85% customer satisfaction
Benefit #3	Nearly 100% on-time deliveries

Benefit #1

Achieved minimal (< 1.8%) total production waste

Benefit #2

Over 85% customer satisfaction

Benefit #3

Nearly 100% on-time deliveries

Download PDF Version

Overview

OSI – A Modern Foundation for High Quality Pharmaceutical Manufacturing

Operational Impact

Quantitative Benefit