Resco Case Studies Orangebox boosts field operations planning & scheduling with Resco Routes

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	Orangebox boosts field operations planning & scheduling with Resco Routes Resco

Orangebox boosts field operations planning & scheduling with Resco Routes

Resco

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Fleet Management Systems (FMS)
Applicable Functions	Field Services Logistics & Transportation
Use Cases	Fleet Management
Services	System Integration
Challenge	Orangebox, a UK-based designer and manufacturer of furniture, had recently deployed Microsoft Dynamics 365 for Field Service to their 30 UK-based installation and service engineers. They were looking for a solution that would be tightly coupled with their core Dynamics 365 planning tool to deliver an improved customer experience. This platform would automate notifications to both customers and internal teams. Additionally, Orangebox also hoped to eliminate additional location tracking hardware, required for track trucks and vans. Read More
About Customer	Orangebox is part of the Steelcase Inc. group of companies and is a UK-based designer and manufacturer of furniture for the changing workplace. The company focuses on smart working solutions, creating furniture that fosters collaboration while providing contemporary aesthetics, visual/acoustic privacy, and commercial-grade performance. Orangebox has over 450 employees who work at either the head office and manufacturing site in Nantgarw, smart working sites in Huddersfield and London in the UK, New York and Grand Rapids in the US, or out of Dubai in the UAE. All of these locations deliver products designed expressly for the collaborative workplace, connecting people, not furniture. Read More
Solution	Resco Routes provided the integration with Dynamics 365 combined with location tracking capabilities that Orangebox was looking for. This solution enabled them to reduce vehicle tracking hardware costs by having a mobile device tracking system alternative running on engineers’ phones. Orangebox most praised the possibility to display scheduled jobs and all related information on the map view. Time Shift is the Resco Routes feature that allows Orangebox to see the past movement of engineers and how much time they’ve spent on each job. Having this information readily available contributes to improving schedule analysis efficiency and allows for more accurate planning of future assignments. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Fleet Management Systems (FMS)

Applicable Functions

Field Services

Logistics & Transportation

Use Cases

Fleet Management

Services

System Integration

Challenge

Orangebox, a UK-based designer and manufacturer of furniture, had recently deployed Microsoft Dynamics 365 for Field Service to their 30 UK-based installation and service engineers. They were looking for a solution that would be tightly coupled with their core Dynamics 365 planning tool to deliver an improved customer experience. This platform would automate notifications to both customers and internal teams. Additionally, Orangebox also hoped to eliminate additional location tracking hardware, required for track trucks and vans.

About Customer

Orangebox is part of the Steelcase Inc. group of companies and is a UK-based designer and manufacturer of furniture for the changing workplace. The company focuses on smart working solutions, creating furniture that fosters collaboration while providing contemporary aesthetics, visual/acoustic privacy, and commercial-grade performance. Orangebox has over 450 employees who work at either the head office and manufacturing site in Nantgarw, smart working sites in Huddersfield and London in the UK, New York and Grand Rapids in the US, or out of Dubai in the UAE. All of these locations deliver products designed expressly for the collaborative workplace, connecting people, not furniture.

Solution

Resco Routes provided the integration with Dynamics 365 combined with location tracking capabilities that Orangebox was looking for. This solution enabled them to reduce vehicle tracking hardware costs by having a mobile device tracking system alternative running on engineers’ phones. Orangebox most praised the possibility to display scheduled jobs and all related information on the map view. Time Shift is the Resco Routes feature that allows Orangebox to see the past movement of engineers and how much time they’ve spent on each job. Having this information readily available contributes to improving schedule analysis efficiency and allows for more accurate planning of future assignments.

Impact #1	Complete information in a clear-cut interface: Orangebox was able to display scheduled jobs and all related information on the map view.
Impact #2	Accurate analysis & planning with Time Shift: This feature allowed Orangebox to see the past movement of engineers and how much time they’ve spent on each job, improving schedule analysis efficiency and allowing for more accurate planning of future assignments.

Impact #1

Complete information in a clear-cut interface: Orangebox was able to display scheduled jobs and all related information on the map view.

Impact #2

Accurate analysis & planning with Time Shift: This feature allowed Orangebox to see the past movement of engineers and how much time they’ve spent on each job, improving schedule analysis efficiency and allowing for more accurate planning of future assignments.

Benefit #1	£100 saved on hardware per vehicle: With no need to install extra location tracking equipment into trucks and vans, Orangebox is now also saving at least £100 per install/maintenance/removal of additional hardware on each of their vehicles.

Benefit #1

£100 saved on hardware per vehicle: With no need to install extra location tracking equipment into trucks and vans, Orangebox is now also saving at least £100 per install/maintenance/removal of additional hardware on each of their vehicles.

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Overview

Orangebox boosts field operations planning & scheduling with Resco Routes

Operational Impact

Quantitative Benefit