Case Studies Orange County Public Transportation

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	Orange County Public Transportation

Orange County Public Transportation

Technology Category	Analytics & Modeling - Real Time Analytics Functional Applications - Fleet Management Systems (FMS) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Transportation
Applicable Functions	Business Operation Logistics & Transportation
Use Cases	Fleet Management Predictive Maintenance Real-Time Location System (RTLS)
Services	Software Design & Engineering Services System Integration Training
Challenge	Orange County Public Transportation faced several challenges, including the lack of real-time efficiency information, reliance on guesstimates for data, and the need to increase revenue by optimizing trips and reducing costs. They also aimed to reduce manual data entry and paper usage to enhance operational efficiencies. Additionally, they needed a system capable of managing both on-demand trips and fixed routes, and the ability to use past performance reporting to influence future potential. Read More
About Customer	Orange County Public Transportation is a large-scale public transportation provider in the United States, serving a diverse population with a mix of fixed routes and on-demand services. The organization is committed to improving operational efficiency, customer satisfaction, and overall service quality. With a fleet of 13 buses and an average of 1,326 rides per week, the transportation provider plays a crucial role in the daily commute of many residents. The organization is focused on leveraging technology to enhance its service delivery and operational management. Read More
Solution	To address these challenges, Orange County Public Transportation implemented Ecolane's scheduling and dispatching software, which features real-time continuous optimization. This software solution includes Ecolane Touch Screen MDT hardware and software, a Pre and Post-Inspection module, and Ecolane Fixed Route software to meet rider needs. Additionally, the Advanced Ecolane Reporting System, along with an Ad-hoc reporting tool, was deployed to provide comprehensive reporting capabilities. A feedback module was also integrated to gather and act on customer feedback. The solution provided a complete web-based, automated scheduling and dispatching system that continuously optimizes schedules based on real-time conditions and driver performance. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Functional Applications - Fleet Management Systems (FMS)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Transportation

Applicable Functions

Business Operation

Logistics & Transportation

Use Cases

Fleet Management

Predictive Maintenance

Real-Time Location System (RTLS)

Services

Software Design & Engineering Services

System Integration

Training

Challenge

Orange County Public Transportation faced several challenges, including the lack of real-time efficiency information, reliance on guesstimates for data, and the need to increase revenue by optimizing trips and reducing costs. They also aimed to reduce manual data entry and paper usage to enhance operational efficiencies. Additionally, they needed a system capable of managing both on-demand trips and fixed routes, and the ability to use past performance reporting to influence future potential.

About Customer

Orange County Public Transportation is a large-scale public transportation provider in the United States, serving a diverse population with a mix of fixed routes and on-demand services. The organization is committed to improving operational efficiency, customer satisfaction, and overall service quality. With a fleet of 13 buses and an average of 1,326 rides per week, the transportation provider plays a crucial role in the daily commute of many residents. The organization is focused on leveraging technology to enhance its service delivery and operational management.

Solution

To address these challenges, Orange County Public Transportation implemented Ecolane's scheduling and dispatching software, which features real-time continuous optimization. This software solution includes Ecolane Touch Screen MDT hardware and software, a Pre and Post-Inspection module, and Ecolane Fixed Route software to meet rider needs. Additionally, the Advanced Ecolane Reporting System, along with an Ad-hoc reporting tool, was deployed to provide comprehensive reporting capabilities. A feedback module was also integrated to gather and act on customer feedback. The solution provided a complete web-based, automated scheduling and dispatching system that continuously optimizes schedules based on real-time conditions and driver performance.

Impact #1	Comprehensive point & click reporting on any metric the system captures.
Impact #2	Complete web-based, automated scheduling and dispatching software solution.
Impact #3	Fully automated scheduling keeps trips moving based on driver performance to maintain high on-time performance (OTP).

Impact #1

Comprehensive point & click reporting on any metric the system captures.

Impact #2

Complete web-based, automated scheduling and dispatching software solution.

Impact #3

Fully automated scheduling keeps trips moving based on driver performance to maintain high on-time performance (OTP).

Benefit #1	94% on-time performance (OTP) after 11 days of using Ecolane, up from 82%.
Benefit #2	26% decrease in no-shows.
Benefit #3	100+ same-day trips booked for excellent customer service.

Benefit #1

94% on-time performance (OTP) after 11 days of using Ecolane, up from 82%.

Benefit #2

26% decrease in no-shows.

Benefit #3

100+ same-day trips booked for excellent customer service.

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Overview

Orange County Public Transportation

Operational Impact

Quantitative Benefit