Case Studies Optimizing customer service with micro supply chains

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	Optimizing customer service with micro supply chains

Optimizing customer service with micro supply chains

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Inventory Management Systems Functional Applications - Transportation Management Systems (TMS)
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Inventory Management
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	Design-To-Deliver (DTD) faced the challenge of optimizing its supply chain to offer better service levels, faster delivery, more choice, and less inventory while keeping costs down. The complexity of managing orders, distribution, inventory, transport, returns, purchasing, and repairs across multiple regional and central distribution centers made it difficult to visualize and calculate costs quickly. DTD needed a solution to handle these complexities and improve its service to customers like ICP, a leading international computer firm that required timely and accurate delivery of spare parts for maintenance purposes. Read More
About Customer	Design-To-Deliver (DTD) is a large, international company providing supply-chain and contract-manufacturing services to manufacturers. One of its notable customers is ICP, a leading international computer firm. DTD is responsible for ensuring that spare parts for ICP's computers are available at the right place and time to maintain operational efficiency. This involves not only supplying new products but also managing the repair and collection of defective parts. DTD operates over a hundred regional distribution centers in addition to a central distribution center, making it a key player in the global supply chain and contract manufacturing industry. Read More
Solution	To address the challenges, DTD partnered with MP Objects (MPO) to implement a multi-enterprise order management platform. This platform allows DTD to work with different micro supply chains, optimizing each order in real-time based on specific requirements, stock availability, transport options, and cost minimization. The MPO platform orchestrates orders end-to-end, enabling DTD to improve reliability and service levels for its clients like ICP. Additionally, the platform provides DTD with opportunities to offer new services to other customers, thereby growing its business and boosting profits. The platform's cloud-based technology helps DTD manage the increasing complexity of modern supply chains, which are becoming longer, more varied, and specialized. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Inventory Management Systems

Functional Applications - Transportation Management Systems (TMS)

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Inventory Management

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

Design-To-Deliver (DTD) faced the challenge of optimizing its supply chain to offer better service levels, faster delivery, more choice, and less inventory while keeping costs down. The complexity of managing orders, distribution, inventory, transport, returns, purchasing, and repairs across multiple regional and central distribution centers made it difficult to visualize and calculate costs quickly. DTD needed a solution to handle these complexities and improve its service to customers like ICP, a leading international computer firm that required timely and accurate delivery of spare parts for maintenance purposes.

About Customer

Design-To-Deliver (DTD) is a large, international company providing supply-chain and contract-manufacturing services to manufacturers. One of its notable customers is ICP, a leading international computer firm. DTD is responsible for ensuring that spare parts for ICP's computers are available at the right place and time to maintain operational efficiency. This involves not only supplying new products but also managing the repair and collection of defective parts. DTD operates over a hundred regional distribution centers in addition to a central distribution center, making it a key player in the global supply chain and contract manufacturing industry.

Solution

To address the challenges, DTD partnered with MP Objects (MPO) to implement a multi-enterprise order management platform. This platform allows DTD to work with different micro supply chains, optimizing each order in real-time based on specific requirements, stock availability, transport options, and cost minimization. The MPO platform orchestrates orders end-to-end, enabling DTD to improve reliability and service levels for its clients like ICP. Additionally, the platform provides DTD with opportunities to offer new services to other customers, thereby growing its business and boosting profits. The platform's cloud-based technology helps DTD manage the increasing complexity of modern supply chains, which are becoming longer, more varied, and specialized.

Impact #1	DTD can now manage different micro supply chains, allowing for better customer service and more tailored solutions.
Impact #2	The MPO platform enables real-time optimization of orders, considering inventory levels, transport options, and cost minimization.
Impact #3	DTD has improved its reliability towards clients like ICP, ensuring timely and accurate delivery of spare parts.

Impact #1

DTD can now manage different micro supply chains, allowing for better customer service and more tailored solutions.

Impact #2

The MPO platform enables real-time optimization of orders, considering inventory levels, transport options, and cost minimization.

Impact #3

DTD has improved its reliability towards clients like ICP, ensuring timely and accurate delivery of spare parts.

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Overview

Optimizing customer service with micro supply chains

Operational Impact