ELEKS Case Studies Optimising a Logistics Enterprise’s Digital Ecosystem: A Case Study on Aramex

	Optimising a Logistics Enterprise’s Digital Ecosystem: A Case Study on Aramex ELEKS

Optimising a Logistics Enterprise’s Digital Ecosystem: A Case Study on Aramex

ELEKS

Technology Category	Analytics & Modeling - Big Data Analytics Robots - Wheeled Robots
Applicable Industries	Telecommunications Transportation
Applicable Functions	Logistics & Transportation Product Research & Development
Use Cases	Last Mile Delivery Transportation Simulation
Services	Data Science Services
Challenge	Aramex, a global leader in the logistics and transportation industry, was facing challenges in staffing their fast-paced, innovative projects locally. They were in need of a technology partner who could not only support their digital strategy but also contribute proactively to design and ideation. Aramex's business model is 'asset-light' and they place a high emphasis on technology and innovation as key differentiators and growth enablers. However, the innovative and user-centric nature of their projects required extensive expertise in data science, UX design, business analysis, and R&D, which they were struggling to find locally. In late 2015, Aramex decided to look for a technology partner from Eastern Europe to support their entire delivery process. Read More
About Customer	Aramex is a disruptive leader in the global logistics and transportation industry. With its headquarters in Dubai, the company has a presence in 69 countries and employs 18,000 people. Aramex follows an 'asset-light' business model and is highly committed to innovation in their strategy. They recognize technology and innovation as key differentiators and growth enablers. Continually investing in bespoke digital solutions, Aramex is known for its fast-paced, innovative projects that require vast expertise in data science, UX design, business analysis, and R&D. Read More
Customer Name	Aramex Read More
Solution	Aramex chose ELEKS as their technology partner due to their best cost/value balance, extensive expertise in mobile UX, data science, and R&D, and their innovation culture. ELEKS provided a range of services including business analysis, product design, software architecture, data science, software development, quality assurance, and implementation. The team at ELEKS grew from 10 to 50 people in just the first three months of their partnership with Aramex. ELEKS delivered a set of consumer-facing and operational apps, revamped the user experience of the Aramex website, and delivered powerful tools for integrated logistics, capacity planning, international and domestic express delivery, and freight forwarding. They also created a mobile app that allowed the Aramex sales force to become more agile and efficient. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Big Data Analytics

Robots - Wheeled Robots

Applicable Industries

Telecommunications

Transportation

Applicable Functions

Logistics & Transportation

Product Research & Development

Use Cases

Last Mile Delivery

Transportation Simulation

Services

Data Science Services

Challenge

Aramex, a global leader in the logistics and transportation industry, was facing challenges in staffing their fast-paced, innovative projects locally. They were in need of a technology partner who could not only support their digital strategy but also contribute proactively to design and ideation. Aramex's business model is 'asset-light' and they place a high emphasis on technology and innovation as key differentiators and growth enablers. However, the innovative and user-centric nature of their projects required extensive expertise in data science, UX design, business analysis, and R&D, which they were struggling to find locally. In late 2015, Aramex decided to look for a technology partner from Eastern Europe to support their entire delivery process.

About Customer

Aramex is a disruptive leader in the global logistics and transportation industry. With its headquarters in Dubai, the company has a presence in 69 countries and employs 18,000 people. Aramex follows an 'asset-light' business model and is highly committed to innovation in their strategy. They recognize technology and innovation as key differentiators and growth enablers. Continually investing in bespoke digital solutions, Aramex is known for its fast-paced, innovative projects that require vast expertise in data science, UX design, business analysis, and R&D.

Customer Name

Aramex

Solution

Aramex chose ELEKS as their technology partner due to their best cost/value balance, extensive expertise in mobile UX, data science, and R&D, and their innovation culture. ELEKS provided a range of services including business analysis, product design, software architecture, data science, software development, quality assurance, and implementation. The team at ELEKS grew from 10 to 50 people in just the first three months of their partnership with Aramex. ELEKS delivered a set of consumer-facing and operational apps, revamped the user experience of the Aramex website, and delivered powerful tools for integrated logistics, capacity planning, international and domestic express delivery, and freight forwarding. They also created a mobile app that allowed the Aramex sales force to become more agile and efficient.

Impact #1	The partnership with ELEKS allowed Aramex to kick off a backlog of 17 projects in just nine months. The team scaled to 50 experts in just the first three months of working together in early 2016. Aramex was able to automate and optimize its entire operational and business ecosystem. The new tools supporting B2B sales operations significantly improved reporting on revenue changes. Aramex also enhanced its brand recognition with a fresh and consistent user experience provided for all consumer touchpoints. With the brand new aramex.com, they also noticed a steady increase in mobile traffic to their website.

Impact #1

The partnership with ELEKS allowed Aramex to kick off a backlog of 17 projects in just nine months. The team scaled to 50 experts in just the first three months of working together in early 2016. Aramex was able to automate and optimize its entire operational and business ecosystem. The new tools supporting B2B sales operations significantly improved reporting on revenue changes. Aramex also enhanced its brand recognition with a fresh and consistent user experience provided for all consumer touchpoints. With the brand new aramex.com, they also noticed a steady increase in mobile traffic to their website.

Benefit #1	5x cost cut by using internal apps for warehouse operations
Benefit #2	230% increase in mobile user retention
Benefit #3	100x less time required by salespeople to create a sales quote

Benefit #1

5x cost cut by using internal apps for warehouse operations

Benefit #2

230% increase in mobile user retention

Benefit #3

100x less time required by salespeople to create a sales quote

Download PDF Version

Overview

Optimising a Logistics Enterprise’s Digital Ecosystem: A Case Study on Aramex

Operational Impact

Quantitative Benefit