Case Studies
Optimised customer fulfilment with automated processes
Overview
Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Database Management & Storage Platform as a Service (PaaS) - Data Management Platforms | |
Business Operation Quality Assurance | |
Predictive Maintenance Process Control & Optimization Remote Asset Management | |
Software Design & Engineering Services System Integration | |
Operational Impact
The project was deployed even better and faster than expected, and the usual dependencies and costs for external service providers could be extremely reduced. | |
The employee's understanding of the dependencies within the company's entire process chain was improved through their participation in the take-up and optimization of their own processes. | |
The BPM system was accepted as a real aid by employees, who now participate actively in optimizing processes on a daily basis. | |
Quantitative Benefit
Responses to customer product requests on technical product variation, which previously could take up to weeks, now are reviewed, calculated, and answered within a few days. | |
Return on Investment could be reached within only six months. | |