ITRS Opsview Case Studies Opsview improves service levels for UKCloud’s customers and delivers dramatic savings in support team costs

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	Opsview improves service levels for UKCloud’s customers and delivers dramatic savings in support team costs ITRS Opsview

Opsview improves service levels for UKCloud’s customers and delivers dramatic savings in support team costs

ITRS Opsview

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Telecommunications
Use Cases	Infrastructure Inspection Predictive Maintenance
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	UKCloud, a specialist multi-cloud provider, was facing challenges with its traditional IT monitoring platform. The platform was no longer providing the value or service required and was at risk of missing critical incidents and outages. The CloudOps team was forced to spend more and more time writing scripts to support its evolving technology choices and rapidly scaling platform, essentially building a bespoke monitoring service. They needed a technology partner who could provide effective IT infrastructure monitoring and automated alerting, covering a very diverse range of digital environments, so that UKCloud could identify and resolve issues before any downtime or customer impacting issues occurred. They also required a multi-tenanted, on-premises solution that could be run in their secure datacentres, backed by local, security cleared personnel. Read More
About Customer	UKCloud provides secure multicloud infrastructure and services to organisations in regulated and secure environments in the UK public sector. Their mission is to enable customers to reduce the time, cost and risk of their digital transformation, delivering better services for citizens and better value for taxpayers. IT monitoring is vital in ensuring reliable service provision and security for users; their mission critical services must be available 24/7, so outages and downtime are not an option. UKCloud is the only UK sovereign strategic cloud provider with UK government approved secure datacentres, based in Farnborough and Corsham, and operates thousands of IT infrastructure endpoints, across the most secure and sensitive environments. Focused exclusively on the UK public sector, UKCloud’s multicloud platform supports hundreds of organisations, from central government to local councils, from healthcare trusts to police constabularies. Read More
Solution	UKCloud chose Opsview Monitor to provide automated and centralised visibility of the health of the entire UKCloud IT estate, alerting UKCloud staff to every potential IT fault or incident in their customer’s systems. It was essential that the solution be easily implemented to immediately provide time-savings to the UKCloud CloudOps team. Opsview Monitor was instantly able to provide enhanced observability. In fact, Opsview’s ability to monitor across a very wide range of technology out-of-the-box meant UKCloud now had a holistic view into how operations were performing and could see any potential issues before they might spiral into customer-impacting problems. Opsview Monitor’s flexibility has also enabled UKCloud to introduce automation improvements. For example, UKCloud uses Opsview Monitor to alert when an SSL Certificate will expire and provides automation to facilitate renewal. UKCloud has also integrated Opsview Monitor with its Configuration Management Database (CMDB) meaning it is able to have a clear record of infrastructure performance and availability, resulting in better service level measurement and return on investment. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Telecommunications

Use Cases

Infrastructure Inspection

Predictive Maintenance

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

UKCloud, a specialist multi-cloud provider, was facing challenges with its traditional IT monitoring platform. The platform was no longer providing the value or service required and was at risk of missing critical incidents and outages. The CloudOps team was forced to spend more and more time writing scripts to support its evolving technology choices and rapidly scaling platform, essentially building a bespoke monitoring service. They needed a technology partner who could provide effective IT infrastructure monitoring and automated alerting, covering a very diverse range of digital environments, so that UKCloud could identify and resolve issues before any downtime or customer impacting issues occurred. They also required a multi-tenanted, on-premises solution that could be run in their secure datacentres, backed by local, security cleared personnel.

About Customer

UKCloud provides secure multicloud infrastructure and services to organisations in regulated and secure environments in the UK public sector. Their mission is to enable customers to reduce the time, cost and risk of their digital transformation, delivering better services for citizens and better value for taxpayers. IT monitoring is vital in ensuring reliable service provision and security for users; their mission critical services must be available 24/7, so outages and downtime are not an option. UKCloud is the only UK sovereign strategic cloud provider with UK government approved secure datacentres, based in Farnborough and Corsham, and operates thousands of IT infrastructure endpoints, across the most secure and sensitive environments. Focused exclusively on the UK public sector, UKCloud’s multicloud platform supports hundreds of organisations, from central government to local councils, from healthcare trusts to police constabularies.

Solution

UKCloud chose Opsview Monitor to provide automated and centralised visibility of the health of the entire UKCloud IT estate, alerting UKCloud staff to every potential IT fault or incident in their customer’s systems. It was essential that the solution be easily implemented to immediately provide time-savings to the UKCloud CloudOps team. Opsview Monitor was instantly able to provide enhanced observability. In fact, Opsview’s ability to monitor across a very wide range of technology out-of-the-box meant UKCloud now had a holistic view into how operations were performing and could see any potential issues before they might spiral into customer-impacting problems. Opsview Monitor’s flexibility has also enabled UKCloud to introduce automation improvements. For example, UKCloud uses Opsview Monitor to alert when an SSL Certificate will expire and provides automation to facilitate renewal. UKCloud has also integrated Opsview Monitor with its Configuration Management Database (CMDB) meaning it is able to have a clear record of infrastructure performance and availability, resulting in better service level measurement and return on investment.

Impact #1	Improved incident detection, accelerating resolution times
Impact #2	Single pane of glass visibility for a wide range of technologies and end points
Impact #3	Secure on-premises software and services to deliver the confidence and integrity required by UKCloud’s customers

Impact #1

Improved incident detection, accelerating resolution times

Impact #2

Single pane of glass visibility for a wide range of technologies and end points

Impact #3

Secure on-premises software and services to deliver the confidence and integrity required by UKCloud’s customers

Benefit #1	Saved UKCloud at least thirty support hours per month
Benefit #2	Reduced the time spent on monitoring from 60% to 10%

Benefit #1

Saved UKCloud at least thirty support hours per month

Benefit #2

Reduced the time spent on monitoring from 60% to 10%

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Overview

Opsview improves service levels for UKCloud’s customers and delivers dramatic savings in support team costs

Operational Impact

Quantitative Benefit