Rapid7 Case Studies Operationalizing Cybersecurity: A Case Study of Domestic & General and Rapid7

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	Operationalizing Cybersecurity: A Case Study of Domestic & General and Rapid7 Rapid7

Operationalizing Cybersecurity: A Case Study of Domestic & General and Rapid7

Rapid7

Technology Category	Cybersecurity & Privacy - Application Security Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Electronics Glass
Applicable Functions	Maintenance
Use Cases	Cybersecurity Intrusion Detection Systems
Services	Cloud Planning, Design & Implementation Services Cybersecurity Services
Challenge	Domestic & General (D&G), a leading provider of subscription-based home appliance care, faced a significant challenge in managing its cybersecurity. With a 110-year old business, the company had an accumulation of systems and dozens of IT processes that had evolved over the years. As D&G expanded globally and digitized, its attack surface grew, and the mixed heterogeneous environment created additional challenges in terms of increased cyber risk. The company lacked a modern platform to identify risk and threats in a hybrid environment, at scale and with context. D&G’s Chief Information Officer, Phil, realized the need to enhance the company’s cyber protections and empower the business to own their cyber risk. However, the company was missing a platform that a modern organization needs to ensure it’s protected adequately. Read More
About Customer	Domestic & General is a leading provider of subscription-based home appliance care, providing protection, maintenance, and support for a broad range of domestic products and consumer electronics. The company is built on one of the world’s most advanced global warranty platforms, connecting customers to appliance engineers when they need them the most. With nearly 3,000 employees across 11 international markets, including Spain, Germany, France, Portugal, Italy, the USA, and Australia, D&G cares for almost 23 million appliances providing support to around 16 million customers. Read More
Solution	To address these challenges, D&G chose Rapid7’s Platform with InsightVM for vulnerability risk management, InsightCloudSec for cloud risk and compliance solution, InsightAppSec for application security, and Threat Command by Rapid7 to manage external threats. Additionally, to supplement their security team, D&G chose Rapid’s Managed Detection and Response service. The Rapid7 Platform enabled D&G to assign ownership of tasks, actions, and risks to different team members within the organization, moving cybersecurity out of the realm of technology and making it a core part of the business processes. This approach improved resilience across the company. The Rapid7 platform also provided a single pane of glass for D&G to see where risks were within all the functions, and to make sure each function was mitigating those risks. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Application Security

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Electronics

Glass

Applicable Functions

Maintenance

Use Cases

Cybersecurity

Intrusion Detection Systems

Services

Cloud Planning, Design & Implementation Services

Cybersecurity Services

Challenge

Domestic & General (D&G), a leading provider of subscription-based home appliance care, faced a significant challenge in managing its cybersecurity. With a 110-year old business, the company had an accumulation of systems and dozens of IT processes that had evolved over the years. As D&G expanded globally and digitized, its attack surface grew, and the mixed heterogeneous environment created additional challenges in terms of increased cyber risk. The company lacked a modern platform to identify risk and threats in a hybrid environment, at scale and with context. D&G’s Chief Information Officer, Phil, realized the need to enhance the company’s cyber protections and empower the business to own their cyber risk. However, the company was missing a platform that a modern organization needs to ensure it’s protected adequately.

About Customer

Domestic & General is a leading provider of subscription-based home appliance care, providing protection, maintenance, and support for a broad range of domestic products and consumer electronics. The company is built on one of the world’s most advanced global warranty platforms, connecting customers to appliance engineers when they need them the most. With nearly 3,000 employees across 11 international markets, including Spain, Germany, France, Portugal, Italy, the USA, and Australia, D&G cares for almost 23 million appliances providing support to around 16 million customers.

Solution

To address these challenges, D&G chose Rapid7’s Platform with InsightVM for vulnerability risk management, InsightCloudSec for cloud risk and compliance solution, InsightAppSec for application security, and Threat Command by Rapid7 to manage external threats. Additionally, to supplement their security team, D&G chose Rapid’s Managed Detection and Response service. The Rapid7 Platform enabled D&G to assign ownership of tasks, actions, and risks to different team members within the organization, moving cybersecurity out of the realm of technology and making it a core part of the business processes. This approach improved resilience across the company. The Rapid7 platform also provided a single pane of glass for D&G to see where risks were within all the functions, and to make sure each function was mitigating those risks.

Impact #1	The implementation of the Rapid7 platform has significantly improved D&G's cybersecurity posture. The platform has enabled the company to assign ownership of tasks, actions, and risks to different team members within the organization, thereby moving cybersecurity out of the realm of technology and making it a core part of the business processes. This has improved resilience across the company. The platform has also provided a single pane of glass for D&G to see where risks are within all the functions, ensuring each function is mitigating those risks. Furthermore, the Rapid7 platform has enabled D&G to gain insights from new sets of data, translating that data in a way that business stakeholders can understand and act on. This has significantly modernized D&G's approach to managing cyber risk.

Impact #1

The implementation of the Rapid7 platform has significantly improved D&G's cybersecurity posture. The platform has enabled the company to assign ownership of tasks, actions, and risks to different team members within the organization, thereby moving cybersecurity out of the realm of technology and making it a core part of the business processes. This has improved resilience across the company. The platform has also provided a single pane of glass for D&G to see where risks are within all the functions, ensuring each function is mitigating those risks. Furthermore, the Rapid7 platform has enabled D&G to gain insights from new sets of data, translating that data in a way that business stakeholders can understand and act on. This has significantly modernized D&G's approach to managing cyber risk.

Benefit #1	The Rapid7 platform has massively increased the productivity of the D&G team by bringing contextual data to the severity of an issue.
Benefit #2	The platform has provided a single pane of glass for D&G to see where risks are within all the functions, improving risk mitigation.
Benefit #3	The Rapid7 platform has enabled D&G to gain insights from new sets of data, translating that data in a way that business stakeholders can understand and act on.

Benefit #1

The Rapid7 platform has massively increased the productivity of the D&G team by bringing contextual data to the severity of an issue.

Benefit #2

The platform has provided a single pane of glass for D&G to see where risks are within all the functions, improving risk mitigation.

Benefit #3

The Rapid7 platform has enabled D&G to gain insights from new sets of data, translating that data in a way that business stakeholders can understand and act on.

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Overview

Operationalizing Cybersecurity: A Case Study of Domestic & General and Rapid7

Operational Impact

Quantitative Benefit