IBM
Case Studies
Operational Outsourcing: A Catalyst for Asahi Beverages' Business Growth
Overview
Operational Outsourcing: A Catalyst for Asahi Beverages' Business GrowthIBM |
Application Infrastructure & Middleware - Event-Driven Application Functional Applications - Computerized Maintenance Management Systems (CMMS) | |
Consumer Goods Food & Beverage | |
Maintenance Procurement | |
Inventory Management Leasing Finance Automation | |
Data Science Services System Integration | |
Operational Impact
The outsourcing of support and maintenance of business-critical applications to IBM has brought significant operational benefits to Asahi Beverages. The company has been able to sharpen its focus on business development and customer service excellence. The new ways of working provide for regular governance meetings, problem management reviews, root cause analysis reviews, and much more, all within the framework of reducing total costs. The portal greatly reduces back-office paperwork, making it significantly easier for customers to buy from and stay loyal to Asahi Beverages. By eliminating paperwork and integrating customer data with the core SAP solutions, the company gains greater insight into customer behavior, preferences, and value. The partnership with IBM has also ensured continuous coverage for critical applications, maintenance, database, and much more, at a lower cost than insourcing. | |
Quantitative Benefit
24/7 application management support ensures that business-critical SAP solutions run smoothly at all times | |
Reduces operational costs through shared services | |
Enables expansion into new markets | |