Open Raven Case Studies Open Raven + TaskUs: Achieving visibility and control of sensitive data in a fast-paced, high-growth global environment

Edit This Case Study Record

	Open Raven + TaskUs: Achieving visibility and control of sensitive data in a fast-paced, high-growth global environment Open Raven

Open Raven + TaskUs: Achieving visibility and control of sensitive data in a fast-paced, high-growth global environment

Open Raven

Technology Category	Cybersecurity & Privacy - Cloud Security
Applicable Industries	Finance & Insurance Healthcare & Hospitals
Applicable Functions	Business Operation
Use Cases	Cybersecurity
Services	Cloud Planning, Design & Implementation Services Cybersecurity Services
Challenge	TaskUs, a provider of outsourced digital services and next-generation customer experience, faced challenges in managing access to a wide range of highly sensitive client data, including financial data, personally identifiable information (PII), and personal health information (PHI). The company also had to manage compliance with a broad range of global regulations and standards, including PCI DSS, GDPR, HITRUST, and SOC2, as well as custom contract requirements. TaskUs's rapid growth, with new applications going live weekly, added to the complexity of these challenges. The company needed to ensure that the information entrusted to it had the proper protection and was in compliance with regulations and client contracts, all without slowing down business for TaskUs or their customers. Read More
About Customer	TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies. The company helps its clients represent, protect, and grow their brands. TaskUs partners with clients worldwide to deliver next-generation customer experiences, covering diverse areas from digital customer support to content monitoring and training tomorrow’s generation of artificial intelligence engines. TaskUs customers come from a broad range of industries, with a focus on high tech, e-commerce, social media, and financial and medical technology. Each customer has a large user base and volumes of data, and they look to TaskUs to help them transform, protect, and grow their brands. Read More
Solution	TaskUs partnered with Open Raven to implement a broad assessment of their AWS environment to immediately catalog the data in their care. Initial discovery scans quickly provided TaskUs with the first comprehensive map of their global data landscape, ensuring that no unmanaged data stores were lurking in the shadows. Open Raven’s automatic data classification gave TaskUs clear visibility into the types of data stored in each repository, shining a spotlight on PII, PHI, and other categories of sensitive data. The visibility gave TaskUs the context they needed to understand data risk and prioritize efforts to reduce it. Today, TaskUs uses the Open Raven Data Security Platform to perform continuous data security assessments across dozens of AWS accounts. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Cloud Security

Applicable Industries

Finance & Insurance

Healthcare & Hospitals

Applicable Functions

Business Operation

Use Cases

Cybersecurity

Services

Cloud Planning, Design & Implementation Services

Cybersecurity Services

Challenge

TaskUs, a provider of outsourced digital services and next-generation customer experience, faced challenges in managing access to a wide range of highly sensitive client data, including financial data, personally identifiable information (PII), and personal health information (PHI). The company also had to manage compliance with a broad range of global regulations and standards, including PCI DSS, GDPR, HITRUST, and SOC2, as well as custom contract requirements. TaskUs's rapid growth, with new applications going live weekly, added to the complexity of these challenges. The company needed to ensure that the information entrusted to it had the proper protection and was in compliance with regulations and client contracts, all without slowing down business for TaskUs or their customers.

About Customer

TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies. The company helps its clients represent, protect, and grow their brands. TaskUs partners with clients worldwide to deliver next-generation customer experiences, covering diverse areas from digital customer support to content monitoring and training tomorrow’s generation of artificial intelligence engines. TaskUs customers come from a broad range of industries, with a focus on high tech, e-commerce, social media, and financial and medical technology. Each customer has a large user base and volumes of data, and they look to TaskUs to help them transform, protect, and grow their brands.

Solution

TaskUs partnered with Open Raven to implement a broad assessment of their AWS environment to immediately catalog the data in their care. Initial discovery scans quickly provided TaskUs with the first comprehensive map of their global data landscape, ensuring that no unmanaged data stores were lurking in the shadows. Open Raven’s automatic data classification gave TaskUs clear visibility into the types of data stored in each repository, shining a spotlight on PII, PHI, and other categories of sensitive data. The visibility gave TaskUs the context they needed to understand data risk and prioritize efforts to reduce it. Today, TaskUs uses the Open Raven Data Security Platform to perform continuous data security assessments across dozens of AWS accounts.

Impact #1	Near real time visibility into data protection risks
Impact #2	Fast and easy collaboration with data owners to drive remediation and security posture improvement
Impact #3	Continuous visibility into the growing array of sensitive data

Impact #1

Near real time visibility into data protection risks

Impact #2

Fast and easy collaboration with data owners to drive remediation and security posture improvement

Impact #3

Continuous visibility into the growing array of sensitive data

Download PDF Version

Overview

Open Raven + TaskUs: Achieving visibility and control of sensitive data in a fast-paced, high-growth global environment

Operational Impact