RingCentral
Case Studies
Open Mortgage LLC Enhances Customer Experience with RingCentral
Overview
Open Mortgage LLC Enhances Customer Experience with RingCentralRingCentral |
Telecommunications | |
Product Research & Development Sales & Marketing | |
Time Sensitive Networking | |
Cloud Planning, Design & Implementation Services System Integration | |
Operational Impact
The implementation of RingCentral has significantly improved the workflow at Open Mortgage LLC. For instance, employees can now dial a phone number directly from an email with just one click, saving time and making quick callbacks more likely. Setting up meetings has also become more efficient. Furthermore, employees are no longer tied to their desk phones. They can communicate with their clients from anywhere, using a headset and a laptop, or a smartphone. This flexibility has enhanced the company's customer service, as employees can now respond to clients' needs more promptly and effectively. The new system has also eliminated the single point of failure that was a concern with the previous system, thereby improving the reliability of the company's communications. | |