Case Studies Opal Helps Customers Shine Thanks to Datto

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	Opal Helps Customers Shine Thanks to Datto

Opal Helps Customers Shine Thanks to Datto

Technology Category	Infrastructure as a Service (IaaS) - Backup & Recovery Infrastructure as a Service (IaaS) - Cloud Storage Services
Applicable Industries	Professional Service Software
Applicable Functions	Business Operation Facility Management
Services	Cloud Planning, Design & Implementation Services Cybersecurity Services
Challenge	SP Flooring & Design Center faced a ransomware attack that encrypted and locked their files. The attack was initiated through a compromised service account set up by an outside vendor. The ransomware infection was isolated quickly, but there was a concern about the extent of the data at risk. The company had backups in place but was unsure of how much information was compromised. The situation required immediate action to prevent further damage and restore the affected data. Read More
About Customer	Opal Business Solutions is a company that specializes in protecting data and providing peace of mind to their clients. They offer a range of services including managed IT services, cloud hosting, and custom software solutions. Opal has a strong focus on ensuring data security and reliability for their clients. They partnered with Datto to enhance their backup and disaster recovery capabilities after experiencing issues with their previous solution. One of their clients, SP Flooring & Design Center, benefited significantly from this partnership during a ransomware attack. Read More
Solution	Opal Business Solutions switched to Datto for a more robust backup and disaster recovery solution. During the ransomware attack on SP Flooring & Design Center, Opal's team quickly isolated the infection and assessed the damage. They disabled the compromised account, shut off remote access, and restored the server to a backup within 15 minutes. The recovery process was efficient, taking less than an hour, thanks to Datto's technology. Datto's Screenshot Verification provided proof of successful backups, and the ease-of-management reduced the time spent on managing backup failures. Datto's technical support was also a key factor in ensuring quick resolution of issues. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Backup & Recovery

Infrastructure as a Service (IaaS) - Cloud Storage Services

Applicable Industries

Professional Service

Software

Applicable Functions

Business Operation

Facility Management

Services

Cloud Planning, Design & Implementation Services

Cybersecurity Services

Challenge

SP Flooring & Design Center faced a ransomware attack that encrypted and locked their files. The attack was initiated through a compromised service account set up by an outside vendor. The ransomware infection was isolated quickly, but there was a concern about the extent of the data at risk. The company had backups in place but was unsure of how much information was compromised. The situation required immediate action to prevent further damage and restore the affected data.

About Customer

Opal Business Solutions is a company that specializes in protecting data and providing peace of mind to their clients. They offer a range of services including managed IT services, cloud hosting, and custom software solutions. Opal has a strong focus on ensuring data security and reliability for their clients. They partnered with Datto to enhance their backup and disaster recovery capabilities after experiencing issues with their previous solution. One of their clients, SP Flooring & Design Center, benefited significantly from this partnership during a ransomware attack.

Solution

Opal Business Solutions switched to Datto for a more robust backup and disaster recovery solution. During the ransomware attack on SP Flooring & Design Center, Opal's team quickly isolated the infection and assessed the damage. They disabled the compromised account, shut off remote access, and restored the server to a backup within 15 minutes. The recovery process was efficient, taking less than an hour, thanks to Datto's technology. Datto's Screenshot Verification provided proof of successful backups, and the ease-of-management reduced the time spent on managing backup failures. Datto's technical support was also a key factor in ensuring quick resolution of issues.

Impact #1	Opal Business Solutions was able to quickly isolate and address the ransomware infection, preventing it from spreading further.
Impact #2	The recovery process was efficient, taking less than an hour to restore the affected data.
Impact #3	Datto's Screenshot Verification provided proof of successful backups, enhancing confidence in the backup solution.

Impact #1

Opal Business Solutions was able to quickly isolate and address the ransomware infection, preventing it from spreading further.

Impact #2

The recovery process was efficient, taking less than an hour to restore the affected data.

Impact #3

Datto's Screenshot Verification provided proof of successful backups, enhancing confidence in the backup solution.

Benefit #1	Restored the server to a backup within 15 minutes of the infection.
Benefit #2	Reduced the time spent on managing backup failures from 10-20 hours a month to 1-2 hours.

Benefit #1

Restored the server to a backup within 15 minutes of the infection.

Benefit #2

Reduced the time spent on managing backup failures from 10-20 hours a month to 1-2 hours.

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Overview

Opal Helps Customers Shine Thanks to Datto

Operational Impact

Quantitative Benefit