Onfleet Case Studies Onfleet Boosts Thistle's Delivery Capacity by 20%

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	Onfleet Boosts Thistle's Delivery Capacity by 20% Onfleet

Onfleet Boosts Thistle's Delivery Capacity by 20%

Onfleet

Applicable Industries	Buildings Transportation
Applicable Functions	Logistics & Transportation
Use Cases	Inventory Management Last Mile Delivery
Challenge	Thistle, a meal delivery company, initially relied on a third-party company for its delivery needs. However, to gain better control over the customer experience, Thistle decided to bring the delivery function in-house. This decision required a robust delivery management infrastructure. The Thistle team recognized the need for delivery management software that could automate most delivery logistics, including routing, tracking, delivery management, and customer notifications. The challenge was to find a solution that was easy to deploy and use, while also offering all the features Thistle required to manage delivery efficiency. Read More
About Customer	Thistle is a meal delivery company founded in 2014 with a mission to make eating nutritious, plant-based foods incredibly convenient and accessible. Thistle delivers thousands of meals to customers throughout California each day. The company initially used a third-party company for delivery but decided to bring the function in-house to gain better control over the customer experience. Thistle's business has grown quickly, and in addition to delivering locally throughout California, it now serves the greater Las Vegas, Portland, and Seattle regions, and also ships to surrounding states. Read More
Solution	After evaluating various options, Thistle chose Onfleet, a SaaS offering that was simple to deploy and use, while also providing all the features Thistle needed to manage delivery efficiency. Onfleet has enabled Thistle to unlock driver accountability, which has significantly improved delivery performance. Onfleet’s intuitive mapping has allowed Thistle's existing delivery staff to accommodate 10-20 percent more deliveries per day in the same timeframe. Onfleet has also helped Thistle track and analyze data on delivery issues so they can be addressed, and service continually improved. Onfleet’s ETA calculation tool has become essential for Thistle, automating customer notifications at various stages of the delivery process. Read More Log in to view content
Contents

Applicable Industries

Buildings

Transportation

Applicable Functions

Logistics & Transportation

Use Cases

Inventory Management

Last Mile Delivery

Challenge

Thistle, a meal delivery company, initially relied on a third-party company for its delivery needs. However, to gain better control over the customer experience, Thistle decided to bring the delivery function in-house. This decision required a robust delivery management infrastructure. The Thistle team recognized the need for delivery management software that could automate most delivery logistics, including routing, tracking, delivery management, and customer notifications. The challenge was to find a solution that was easy to deploy and use, while also offering all the features Thistle required to manage delivery efficiency.

About Customer

Thistle is a meal delivery company founded in 2014 with a mission to make eating nutritious, plant-based foods incredibly convenient and accessible. Thistle delivers thousands of meals to customers throughout California each day. The company initially used a third-party company for delivery but decided to bring the function in-house to gain better control over the customer experience. Thistle's business has grown quickly, and in addition to delivering locally throughout California, it now serves the greater Las Vegas, Portland, and Seattle regions, and also ships to surrounding states.

Solution

After evaluating various options, Thistle chose Onfleet, a SaaS offering that was simple to deploy and use, while also providing all the features Thistle needed to manage delivery efficiency. Onfleet has enabled Thistle to unlock driver accountability, which has significantly improved delivery performance. Onfleet’s intuitive mapping has allowed Thistle's existing delivery staff to accommodate 10-20 percent more deliveries per day in the same timeframe. Onfleet has also helped Thistle track and analyze data on delivery issues so they can be addressed, and service continually improved. Onfleet’s ETA calculation tool has become essential for Thistle, automating customer notifications at various stages of the delivery process.

Impact #1	Onfleet has been instrumental in managing Thistle's delivery volume growth. It has made the jobs of Thistle's dispatchers infinitely easier by automating most dispatch issues, allowing managers to focus on facilitating and overseeing delivery staff. Thistle has also been able to supplement its full-time delivery team with contract staff from Wonolo during busy times, who are assigned routes and deliveries via Onfleet. This has kept Thistle's delivery operation organized, ensuring customer satisfaction and repeat business.

Impact #1

Onfleet has been instrumental in managing Thistle's delivery volume growth. It has made the jobs of Thistle's dispatchers infinitely easier by automating most dispatch issues, allowing managers to focus on facilitating and overseeing delivery staff. Thistle has also been able to supplement its full-time delivery team with contract staff from Wonolo during busy times, who are assigned routes and deliveries via Onfleet. This has kept Thistle's delivery operation organized, ensuring customer satisfaction and repeat business.

Benefit #1	Onfleet has improved Thistle's On-Time Delivery rates to consistently 95+ percent.
Benefit #2	Onfleet’s intuitive mapping has allowed Thistle's existing delivery staff to accommodate 10-20 percent more deliveries per day in the same timeframe.
Benefit #3	Onfleet has helped Thistle track and analyze data on delivery issues for continuous service improvement.

Benefit #1

Onfleet has improved Thistle's On-Time Delivery rates to consistently 95+ percent.

Benefit #2

Onfleet’s intuitive mapping has allowed Thistle's existing delivery staff to accommodate 10-20 percent more deliveries per day in the same timeframe.

Benefit #3

Onfleet has helped Thistle track and analyze data on delivery issues for continuous service improvement.

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Overview

Onfleet Boosts Thistle's Delivery Capacity by 20%

Operational Impact

Quantitative Benefit