OneMed Healthcare

OneMed Healthcare, a leading medical supply and equipment provider in Indonesia, was facing challenges with its homegrown ERP system. The system was initially designed to support a small company, but as OneMed grew from five to 15 offices, the program began to break down. The software couldn’t handle concurrent use by more than 150 users, security wasn’t good, and the program was limited. The program often crashed, and the company had to restart the server every two hours. On a bad day, the system was down for two to three hours. On a good day, it might be down for one to two. The home-grown ERP also didn’t have the functionality One Med needed. For example, to get a financial snapshot or reports, the company had to pay the developer, which was costly. It also took a few days to get the reports. The system didn’t have dashboards and was complicated and convoluted. In addition, while it offered basic accounting functions, it didn’t have a sales order process, just invoicing. The software also lacked the ability to assign access levels, so everyone could see sensitive financial information.

OneMed Healthcare is a leading medical supply and equipment provider based in Surabaya, East Java, Indonesia. The company offers a range of products from medical disposable, antiseptic and disinfectant products to hospital furniture and other consumer medical products, such as pregnancy tests. It is ISO 9001-2000 and Indonesia GMP certified. The company has grown significantly over the years, expanding from five to 15 offices. However, this growth has brought with it challenges, particularly in terms of the company's ERP system. The homegrown system that was initially designed to support a small company has struggled to keep up with the company's growth, leading to frequent crashes and lost productivity.