Case Studies One Care: Tripspark’s Demand Response/NEMT Software: The Solution That Increased Operational Efficiency and Partner Satisfaction

Edit This Case Study Record

	One Care: Tripspark’s Demand Response/NEMT Software: The Solution That Increased Operational Efficiency and Partner Satisfaction

One Care: Tripspark’s Demand Response/NEMT Software: The Solution That Increased Operational Efficiency and Partner Satisfaction

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Fleet Management Systems (FMS) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Healthcare & Hospitals Transportation
Applicable Functions	Business Operation Field Services Logistics & Transportation
Use Cases	Fleet Management Predictive Maintenance Public Transportation Management Remote Asset Management Remote Control
Services	Software Design & Engineering Services System Integration Training
Challenge	One Care was challenged with poor solutions for effective client communications and services coordination. Information sharing was inconsistent and governance structure varied from one agency to another. At the time, each agency had unique eligibility criteria, funders, funding levels, values, interests, and vehicle and equipment. Under their fragmented operations structure, other agencies and potential clients found it difficult to access One Care’s services. As a result, business was suffering. One Care urgently needed a management system and software solution to keep communication strong and access to information a priority. Another challenge that One Care faced was gaining consensus from their clients and partners. As small Community Support Service Agencies typically have staffing limitations, finding the time to gather and present proposed solutions to agencies was a major undertaking. Read More
About Customer	One Care Home & Community Support Services is a community-based, charitable, not-for-profit Canadian health organization providing supportive care to families in Huron and Perth Counties and the surrounding areas. One Care’s EasyRide™ transportation service is shared by Community Support agencies and provides transportation to older adults and frail elderly living within their service communities. One Care’s mission is to support and strengthen the health, independence, and quality of life for individuals and their families. Read More
Solution	Upon completing a thorough assessment of their partners’ needs, challenges, and opportunities, One Care was able to confidently recommend a plan to deploy TripSpark’s demand response/NEMT software for dispatching, routing, scheduling, billing, and more. One Care’s partner agencies quickly approved the TripSpark proposal once they realized the measurable benefits of the single-source software solution, including streamlined office work, improved communication, immediate and accurate data collection, streamlined planning and scheduling procedures, intuitive, user-friendly, and fun-to-use software, and software with an industry-leading algorithm. One Care began using TripSpark’s demand response/NEMT software in 2009, and they very quickly started experiencing measurable improvements in key service metrics. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Fleet Management Systems (FMS)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Healthcare & Hospitals

Transportation

Applicable Functions

Business Operation

Field Services

Logistics & Transportation

Use Cases

Fleet Management

Predictive Maintenance

Public Transportation Management

Remote Asset Management

Remote Control

Services

Software Design & Engineering Services

System Integration

Training

Challenge

One Care was challenged with poor solutions for effective client communications and services coordination. Information sharing was inconsistent and governance structure varied from one agency to another. At the time, each agency had unique eligibility criteria, funders, funding levels, values, interests, and vehicle and equipment. Under their fragmented operations structure, other agencies and potential clients found it difficult to access One Care’s services. As a result, business was suffering. One Care urgently needed a management system and software solution to keep communication strong and access to information a priority. Another challenge that One Care faced was gaining consensus from their clients and partners. As small Community Support Service Agencies typically have staffing limitations, finding the time to gather and present proposed solutions to agencies was a major undertaking.

About Customer

One Care Home & Community Support Services is a community-based, charitable, not-for-profit Canadian health organization providing supportive care to families in Huron and Perth Counties and the surrounding areas. One Care’s EasyRide™ transportation service is shared by Community Support agencies and provides transportation to older adults and frail elderly living within their service communities. One Care’s mission is to support and strengthen the health, independence, and quality of life for individuals and their families.

Solution

Upon completing a thorough assessment of their partners’ needs, challenges, and opportunities, One Care was able to confidently recommend a plan to deploy TripSpark’s demand response/NEMT software for dispatching, routing, scheduling, billing, and more. One Care’s partner agencies quickly approved the TripSpark proposal once they realized the measurable benefits of the single-source software solution, including streamlined office work, improved communication, immediate and accurate data collection, streamlined planning and scheduling procedures, intuitive, user-friendly, and fun-to-use software, and software with an industry-leading algorithm. One Care began using TripSpark’s demand response/NEMT software in 2009, and they very quickly started experiencing measurable improvements in key service metrics.

Impact #1	One Care and their clients significantly improved their service offerings and operational efficiency immediately upon deployment of TripSpark’s software.
Impact #2	Employee and participant satisfaction levels were elevated across all areas of each agency, as much less time had to be devoted to tedious daily operational functions.
Impact #3	Inefficiency experienced before the software implementation was replaced with improved employee performance and a reinvestment of dollars into other areas like service delivery.

Impact #1

One Care and their clients significantly improved their service offerings and operational efficiency immediately upon deployment of TripSpark’s software.

Impact #2

Employee and participant satisfaction levels were elevated across all areas of each agency, as much less time had to be devoted to tedious daily operational functions.

Impact #3

Inefficiency experienced before the software implementation was replaced with improved employee performance and a reinvestment of dollars into other areas like service delivery.

Benefit #1	Service area covers 6,600 square kilometres.
Benefit #2	Trips per day: 465.
Benefit #3	Number of vehicles: 33.

Benefit #1

Service area covers 6,600 square kilometres.

Benefit #2

Trips per day: 465.

Benefit #3

Number of vehicles: 33.

Download PDF Version

Overview

One Care: Tripspark’s Demand Response/NEMT Software: The Solution That Increased Operational Efficiency and Partner Satisfaction

Operational Impact

Quantitative Benefit