Case Studies Omnitracs Territory Planner

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	Omnitracs Territory Planner

Omnitracs Territory Planner

Technology Category	Functional Applications - Fleet Management Systems (FMS) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Healthcare & Hospitals Transportation
Applicable Functions	Business Operation Logistics & Transportation
Use Cases	Fleet Management
Services	Software Design & Engineering Services System Integration
Challenge	By 2005, Nixon Uniform Service and Medical Wear faced rising costs in their transportation operations due to rapid growth. Measuring the actual costs of routes was very difficult, and the company needed a solution to balance their routes and route days in terms of volume. They aimed to create geographically-based routes to position their Route Service Representatives (RSRs) and supporting service managers to develop stronger relationships with customers. The challenge was to optimize their standard route operations to achieve higher customer service levels and reduce costs. Read More
About Customer	Nixon Uniform Service and Medical Wear, founded in 1967, is the largest and fastest-growing textile rental company in the Mid-Atlantic region of the United States. The company provides, launders, and delivers a complete line of medical apparel, towels, sheets, and other reusable products. Nixon operates from its corporate headquarters in New Castle, DE, with facilities in Edison, NJ, Beltsville, MD, and Richmond, VA. Their 70-vehicle fleet serves 250 weekly routes and over 4,500 customers from New Jersey to Virginia. Nixon is committed to quality, evident in their state-of-the-art 'medical only' processing facilities and proprietary Customer Service Response (CSR) program. Read More
Solution	Nixon implemented Territory Planner from Roadnet Technologies to reconfigure and optimize their delivery territories. This software allowed them to balance routes and route days in terms of volume, creating geographically-based routes. This optimization enabled RSRs to service the same customers multiple times a week, leading to greater customer satisfaction. The implementation of Territory Planner resulted in tighter geographically based routing territories, reducing fuel and fleet costs. Nixon also performed more surgical re-routes to accommodate business growth, creating denser routes for service personnel, which led to shorter and more balanced workdays, allowing RSRs to spend more time with customers. Read More Log in to view content
Contents

Technology Category

Functional Applications - Fleet Management Systems (FMS)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Healthcare & Hospitals

Transportation

Applicable Functions

Business Operation

Logistics & Transportation

Use Cases

Fleet Management

Services

Software Design & Engineering Services

System Integration

Challenge

By 2005, Nixon Uniform Service and Medical Wear faced rising costs in their transportation operations due to rapid growth. Measuring the actual costs of routes was very difficult, and the company needed a solution to balance their routes and route days in terms of volume. They aimed to create geographically-based routes to position their Route Service Representatives (RSRs) and supporting service managers to develop stronger relationships with customers. The challenge was to optimize their standard route operations to achieve higher customer service levels and reduce costs.

About Customer

Nixon Uniform Service and Medical Wear, founded in 1967, is the largest and fastest-growing textile rental company in the Mid-Atlantic region of the United States. The company provides, launders, and delivers a complete line of medical apparel, towels, sheets, and other reusable products. Nixon operates from its corporate headquarters in New Castle, DE, with facilities in Edison, NJ, Beltsville, MD, and Richmond, VA. Their 70-vehicle fleet serves 250 weekly routes and over 4,500 customers from New Jersey to Virginia. Nixon is committed to quality, evident in their state-of-the-art 'medical only' processing facilities and proprietary Customer Service Response (CSR) program.

Solution

Nixon implemented Territory Planner from Roadnet Technologies to reconfigure and optimize their delivery territories. This software allowed them to balance routes and route days in terms of volume, creating geographically-based routes. This optimization enabled RSRs to service the same customers multiple times a week, leading to greater customer satisfaction. The implementation of Territory Planner resulted in tighter geographically based routing territories, reducing fuel and fleet costs. Nixon also performed more surgical re-routes to accommodate business growth, creating denser routes for service personnel, which led to shorter and more balanced workdays, allowing RSRs to spend more time with customers.

Impact #1	Customer service levels reached an all-time high due to the investment RSRs could make in their territories.
Impact #2	Route consolidation improved the time and scope of routes, leading to more efficient operations.
Impact #3	Associate morale and job satisfaction improved as service personnel had shorter and more balanced workdays.

Impact #1

Customer service levels reached an all-time high due to the investment RSRs could make in their territories.

Impact #2

Route consolidation improved the time and scope of routes, leading to more efficient operations.

Impact #3

Associate morale and job satisfaction improved as service personnel had shorter and more balanced workdays.

Benefit #1	Reduced fuel and fleet costs due to tighter geographically based routing territories.

Benefit #1

Reduced fuel and fleet costs due to tighter geographically based routing territories.

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Overview

Omnitracs Territory Planner

Operational Impact

Quantitative Benefit