Case Studies Omnitracs Roadnet, MobileCast + Info Center

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	Omnitracs Roadnet, MobileCast + Info Center

Omnitracs Roadnet, MobileCast + Info Center

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Fleet Management Systems (FMS) Sensors - GPS
Applicable Industries	Transportation Utilities
Applicable Functions	Business Operation Logistics & Transportation
Use Cases	Fleet Management Predictive Maintenance Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	Wilson Oil, a small heating oil company, faced inefficiencies in their traditional manual methods of routing delivery trucks. The process of printing, bursting, filing, and sequencing stop tickets was time-consuming, especially during the busiest winter days, taking up to three hours. They needed a more efficient system to improve their delivery operations and overall business processes. Read More
About Customer	Wilson Oil is a small heating oil, air-conditioning, and heating company based in Wallingford, PA. Known for their superior local service, they have a strong focus on customer satisfaction and efficiency. The company serves Southeastern Pennsylvania and has a diverse customer base, including 4,700 HVAC customers and 4,000 heating oil-only customers. They operate 14 service trucks, 4 installation vehicles, and 9 fuel delivery trucks. Wilson Oil has a significant portion of their customers on a monthly payment plan, with the rest paying by delivery. The company is committed to leveraging technology to enhance their operations and customer service. Read More
Solution	Wilson Oil partnered with Cargas Systems and Omnitracs Roadnet Technologies to implement a virtually paperless system for mapping, routing, tracking, and billing. The solution included Roadnet for efficient routing, MobileCast for real-time tracking of drivers' routes, and Info Center for customer service representatives to provide accurate delivery times. Cargas Energy, designed with the Cargas Solution Builder, integrated these technologies into a seamless platform. The system uses a web-based application for office users and a mobile application for fuel delivery drivers, featuring a touch-sensitive interface with GPS and built-in connections to the trucks' digital meter registers. This setup ensures accurate fuel delivery, real-time price changes, and prevents overfilling. An on-truck billing feature further streamlined operations by eliminating the need for mailing delivery invoices. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Fleet Management Systems (FMS)

Sensors - GPS

Applicable Industries

Transportation

Utilities

Applicable Functions

Business Operation

Logistics & Transportation

Use Cases

Fleet Management

Predictive Maintenance

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

Wilson Oil, a small heating oil company, faced inefficiencies in their traditional manual methods of routing delivery trucks. The process of printing, bursting, filing, and sequencing stop tickets was time-consuming, especially during the busiest winter days, taking up to three hours. They needed a more efficient system to improve their delivery operations and overall business processes.

About Customer

Wilson Oil is a small heating oil, air-conditioning, and heating company based in Wallingford, PA. Known for their superior local service, they have a strong focus on customer satisfaction and efficiency. The company serves Southeastern Pennsylvania and has a diverse customer base, including 4,700 HVAC customers and 4,000 heating oil-only customers. They operate 14 service trucks, 4 installation vehicles, and 9 fuel delivery trucks. Wilson Oil has a significant portion of their customers on a monthly payment plan, with the rest paying by delivery. The company is committed to leveraging technology to enhance their operations and customer service.

Solution

Wilson Oil partnered with Cargas Systems and Omnitracs Roadnet Technologies to implement a virtually paperless system for mapping, routing, tracking, and billing. The solution included Roadnet for efficient routing, MobileCast for real-time tracking of drivers' routes, and Info Center for customer service representatives to provide accurate delivery times. Cargas Energy, designed with the Cargas Solution Builder, integrated these technologies into a seamless platform. The system uses a web-based application for office users and a mobile application for fuel delivery drivers, featuring a touch-sensitive interface with GPS and built-in connections to the trucks' digital meter registers. This setup ensures accurate fuel delivery, real-time price changes, and prevents overfilling. An on-truck billing feature further streamlined operations by eliminating the need for mailing delivery invoices.

Impact #1	The implementation of the new system has made Wilson Oil's operations almost completely paperless, significantly reducing the time and effort required for routing and billing.
Impact #2	The Roadnet directions and MobileCast tracking have improved route efficiency and allowed for real-time adjustments in case of emergency deliveries.
Impact #3	Customer service representatives can now provide accurate delivery time windows, enhancing customer satisfaction.

Impact #1

The implementation of the new system has made Wilson Oil's operations almost completely paperless, significantly reducing the time and effort required for routing and billing.

Impact #2

The Roadnet directions and MobileCast tracking have improved route efficiency and allowed for real-time adjustments in case of emergency deliveries.

Impact #3

Customer service representatives can now provide accurate delivery time windows, enhancing customer satisfaction.

Benefit #1	Mileage reduced by 2,530 miles (6.2%)
Benefit #2	Total stops for the most recent heating season dropped by 421 (3.2%)

Benefit #1

Mileage reduced by 2,530 miles (6.2%)

Benefit #2

Total stops for the most recent heating season dropped by 421 (3.2%)

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Overview

Omnitracs Roadnet, MobileCast + Info Center

Operational Impact

Quantitative Benefit