MindTickle Case Studies Ola Cabs Reduces New-Hire Training Time with Data-Driven Sales Enablement

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	Ola Cabs Reduces New-Hire Training Time with Data-Driven Sales Enablement MindTickle

Ola Cabs Reduces New-Hire Training Time with Data-Driven Sales Enablement

MindTickle

Technology Category	Analytics & Modeling - Big Data Analytics Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Transportation
Applicable Functions	Human Resources Sales & Marketing
Services	Training
Challenge	Ola Cabs, one of the world’s largest ridesharing companies, was facing a challenge in onboarding new sales representatives quickly without compromising the quality of training. The company wanted to track training adherence and certify reps based on passing key milestones. They also wanted to measure the quality of training to ensure accuracy. The company was expanding beyond its home network in India to Australia, New Zealand, and the United Kingdom, and needed a solution that could scale with its growth. Read More
About Customer	Ola Cabs is one of the world’s largest ridesharing companies, serving more than 110 cities in four countries. The company supports around 1 million entrepreneurs as driver-partners on its ride-sharing platform. Founded less than nine years ago with the goal of building mobility for a billion people, Ola Cabs is currently expanding beyond its home network in India to Australia, New Zealand, and the United Kingdom. For a company competing globally in an explosive new marketplace, time is always of the essence, and that’s especially true of the time needed to bring new sales agents up to speed. Read More
Solution	Ola Cabs turned to MindTickle’s data-driven sales readiness platform to help the company achieve its goals. The solution provided deep insight into training outcomes for new hires, as well as performance metrics for the team of EMs, training coaches, and trainers. MindTickle enabled a quick revamp of the onboarding curriculum, with e-modules replacing instructor-led training in some areas. Content development for the instructor-led programs is handled in MindTickle. For the coaches and trainers, MindTickle enables monthly process knowledge tests to ensure that they are aligned and aware of everything new that comes into the system. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Big Data Analytics

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Transportation

Applicable Functions

Human Resources

Sales & Marketing

Services

Training

Challenge

Ola Cabs, one of the world’s largest ridesharing companies, was facing a challenge in onboarding new sales representatives quickly without compromising the quality of training. The company wanted to track training adherence and certify reps based on passing key milestones. They also wanted to measure the quality of training to ensure accuracy. The company was expanding beyond its home network in India to Australia, New Zealand, and the United Kingdom, and needed a solution that could scale with its growth.

About Customer

Ola Cabs is one of the world’s largest ridesharing companies, serving more than 110 cities in four countries. The company supports around 1 million entrepreneurs as driver-partners on its ride-sharing platform. Founded less than nine years ago with the goal of building mobility for a billion people, Ola Cabs is currently expanding beyond its home network in India to Australia, New Zealand, and the United Kingdom. For a company competing globally in an explosive new marketplace, time is always of the essence, and that’s especially true of the time needed to bring new sales agents up to speed.

Solution

Ola Cabs turned to MindTickle’s data-driven sales readiness platform to help the company achieve its goals. The solution provided deep insight into training outcomes for new hires, as well as performance metrics for the team of EMs, training coaches, and trainers. MindTickle enabled a quick revamp of the onboarding curriculum, with e-modules replacing instructor-led training in some areas. Content development for the instructor-led programs is handled in MindTickle. For the coaches and trainers, MindTickle enables monthly process knowledge tests to ensure that they are aligned and aware of everything new that comes into the system.

Impact #1	Reduced classroom training time for new hires from 12 days to 10 days, a 16% reduction.
Impact #2	Rapidly expanded the solution’s scope to include international operations.
Impact #3	Simplified the enablement process to provide a one-stop shop for reps to learn and access key information.

Impact #1

Reduced classroom training time for new hires from 12 days to 10 days, a 16% reduction.

Impact #2

Rapidly expanded the solution’s scope to include international operations.

Impact #3

Simplified the enablement process to provide a one-stop shop for reps to learn and access key information.

Benefit #1	Reduced classroom training time for new hires from 12 days to 10 days, a 16% reduction.

Benefit #1

Reduced classroom training time for new hires from 12 days to 10 days, a 16% reduction.

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Overview

Ola Cabs Reduces New-Hire Training Time with Data-Driven Sales Enablement

Operational Impact

Quantitative Benefit