F5 Case Studies Okta + F5 Networks = Greater scale, reliability for Pitney Bowes’ global e-commerce platform

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	Okta + F5 Networks = Greater scale, reliability for Pitney Bowes’ global e-commerce platform F5

Okta + F5 Networks = Greater scale, reliability for Pitney Bowes’ global e-commerce platform

Technology Category	Application Infrastructure & Middleware - API Integration & Management Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	E-Commerce
Applicable Functions	Business Operation
Use Cases	Cybersecurity Supply Chain Visibility
Services	System Integration
Challenge	Pitney Bowes, a global technology company, launched a complete e-commerce solution in 2016 that streamlined everything from international payments to sales promotions. The Pitney Bowes Commerce Cloud offers a suite of global e-commerce capabilities delivered to customers and partners via mobile and the web. However, to further scale and secure customer access to Commerce Cloud, Pitney Bowes needed to find a solution. They conducted an extended search, evaluating over 15 identity service providers for a strong set of APIs to provide partners with secure access to services, flexible and scalable sign-on and provisioning options for desktop and mobile users, compatibility with modern protocols such as SAML and OAuth, and high availability and reliability. Read More
About Customer	Pitney Bowes is a global technology company that has been pushing the boundaries of technology for almost 100 years. The company has over 2.8 million users who access new digital services through the Pitney Bowes’ Commerce Cloud. In 2016, Pitney Bowes launched a complete e-commerce solution that streamlined everything from international payments to sales promotions. The Pitney Bowes Commerce Cloud offers a suite of global e-commerce capabilities delivered to customers and partners via mobile and the web. The company conducted an extended search, evaluating over 15 identity service providers to further scale and secure customer access to Commerce Cloud. Read More
Solution	Pitney Bowes chose Okta and F5 Networks to help scale and secure their Commerce Cloud. Okta provided all the requirements Pitney Bowes was looking for, with a track record of commitment to service and delivery. The migration to the Commerce Cloud was not easy as Pitney Bowes’ IT environment contained multiple legacy and cloud-based apps, each with its own internal federations. Access to each of these had to be streamlined in order to perform the migration without causing outages. By leveraging technologies that were already part of the flow, they were able to minimize the changes on the back end. Pitney Bowes was already using F5 Networks for load balancing via the BIG-IP Local Traffic Manager (LTM). By adding the BIG-IP Access Policy Manager (APM) module, Pitney Bowes leveraged the Okta + F5 Networks integration to replace its legacy access management gateway. Now Okta worked as the authentication point, and F5 Networks helped with the reverse proxy requirements. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

E-Commerce

Applicable Functions

Business Operation

Use Cases

Cybersecurity

Supply Chain Visibility

Services

System Integration

Challenge

Pitney Bowes, a global technology company, launched a complete e-commerce solution in 2016 that streamlined everything from international payments to sales promotions. The Pitney Bowes Commerce Cloud offers a suite of global e-commerce capabilities delivered to customers and partners via mobile and the web. However, to further scale and secure customer access to Commerce Cloud, Pitney Bowes needed to find a solution. They conducted an extended search, evaluating over 15 identity service providers for a strong set of APIs to provide partners with secure access to services, flexible and scalable sign-on and provisioning options for desktop and mobile users, compatibility with modern protocols such as SAML and OAuth, and high availability and reliability.

About Customer

Pitney Bowes is a global technology company that has been pushing the boundaries of technology for almost 100 years. The company has over 2.8 million users who access new digital services through the Pitney Bowes’ Commerce Cloud. In 2016, Pitney Bowes launched a complete e-commerce solution that streamlined everything from international payments to sales promotions. The Pitney Bowes Commerce Cloud offers a suite of global e-commerce capabilities delivered to customers and partners via mobile and the web. The company conducted an extended search, evaluating over 15 identity service providers to further scale and secure customer access to Commerce Cloud.

Solution

Pitney Bowes chose Okta and F5 Networks to help scale and secure their Commerce Cloud. Okta provided all the requirements Pitney Bowes was looking for, with a track record of commitment to service and delivery. The migration to the Commerce Cloud was not easy as Pitney Bowes’ IT environment contained multiple legacy and cloud-based apps, each with its own internal federations. Access to each of these had to be streamlined in order to perform the migration without causing outages. By leveraging technologies that were already part of the flow, they were able to minimize the changes on the back end. Pitney Bowes was already using F5 Networks for load balancing via the BIG-IP Local Traffic Manager (LTM). By adding the BIG-IP Access Policy Manager (APM) module, Pitney Bowes leveraged the Okta + F5 Networks integration to replace its legacy access management gateway. Now Okta worked as the authentication point, and F5 Networks helped with the reverse proxy requirements.

Impact #1	99.92% availability, significantly higher than their previous legacy solution
Impact #2	Massive reduction in time and cost of app integration with Commerce Cloud, requiring a few hours/app at no additional cost, versus weeks of work and thousands of dollars
Impact #3	Simplified access to SAML applications, with 35 apps in production

Impact #1

99.92% availability, significantly higher than their previous legacy solution

Impact #2

Massive reduction in time and cost of app integration with Commerce Cloud, requiring a few hours/app at no additional cost, versus weeks of work and thousands of dollars

Impact #3

Simplified access to SAML applications, with 35 apps in production

Benefit #1	99.92% availability, significantly higher than their previous legacy solution
Benefit #2	Massive reduction in time and cost of app integration with Commerce Cloud

Benefit #1

99.92% availability, significantly higher than their previous legacy solution

Benefit #2

Massive reduction in time and cost of app integration with Commerce Cloud

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Overview

Okta + F5 Networks = Greater scale, reliability for Pitney Bowes’ global e-commerce platform

Operational Impact

Quantitative Benefit