Oil And Gas Firm Refine On-Site Processes

The customer is a large oil refinery in the UK, employing around 800 people and occupying nearly 1,900 acres. The size and complexity of the site presented many logistical challenges, especially for business processes around Health and Safety, HR and Finance. The company had been using Microsoft SharePoint® as a solution and had been migrating non-project documents into the repository for years. This brought to light hundreds of historic processes, particularly around Health and Safety and HR, that were very inefficient. They were almost always paper-based, depending on printed Microsoft Word® documents, spreadsheets and questionnaires. Typically, they would be handed around the site in face-to-face exchanges that could involve dozens of people. To improve and streamline workflows, they began looking for a business process tool that could supplement SharePoint, digitalize paper-based forms and bring new efficiencies to the business.

The customer is one of the UK’s largest oil refineries. It represents a critical part of the UK’s transport and energy infrastructure. The refinery employs around 800 people and occupies nearly 1,900 acres at its base. The size and complexity of the site presented many logistical challenges, especially for business processes around Health and Safety, HR and Finance. The company had identified Microsoft SharePoint® as a solution and had been migrating non-project documents into the repository for years. This brought to light hundreds of historic processes, particularly around Health and Safety and HR, that were very inefficient.