Case Studies
OGIHARA Drives Customer Issue Tracking and CAPA Compliance with Enterprise PLM
Overview
Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Data Visualization Functional Applications - Product Lifecycle Management Systems (PLM) | |
Automotive | |
Business Operation Quality Assurance | |
Predictive Maintenance Process Control & Optimization Regulatory Compliance Monitoring Remote Asset Management | |
Software Design & Engineering Services System Integration | |
Operational Impact
Ogihara recognized that complementing high quality products with a greater level of service than competitors delivers significant value to customers and provides differentiation in the marketplace. This led Ogihara to focus the first phase of the Aras implementation on issue tracking and root cause resolution through nonconformance management and the CAPA process. | |
Aras Innovator’s modern service-oriented architecture [SOA] utilizes open Web services for simplified integration. To extend existing systems Ogihara has integrated the CAPA solution to its ERP system, QAD MFG/PRO, using the company’s Progress Sonic ESB, an enterprise service bus to enable seamless data sharing. | |
With Aras Innovator, unlike other systems, multiple related issues can be grouped and prioritized using a single CAPA. The corrective and preventive action process then addresses multiple instances with a single initiative for effective closed loop resolution. | |
Quantitative Benefit
CAPA compliance achieved + SCAR for suppliers | |
Superior responsiveness to customer issues | |
Improved product quality with online records | |