Case Studies
Office supplies retailer discovers key issues in contact center data
Overview
Analytics & Modeling - Natural Language Processing (NLP) Analytics & Modeling - Predictive Analytics Application Infrastructure & Middleware - Data Exchange & Integration | |
Retail | |
Business Operation | |
Predictive Maintenance Root Cause Analysis & Diagnosis | |
Data Science Services System Integration | |
Operational Impact
Uncover unexpected trends, issues, and root causes. | |
Resolve problems faster by accelerating time-to-insight. | |
Monitor fixes and surface new emerging issues through ongoing analysis. | |
Quantitative Benefit
Drastic reduction in unnecessary contact center calls, negative feedback, and issue reports. | |
Faster time-to-resolution and lasting fixes for service requests. | |