Verloop.io Case Studies O2 Spa Used Verloop.io's Chatbots to Engage over 60,000 Customers Every Month

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	O2 Spa Used Verloop.io's Chatbots to Engage over 60,000 Customers Every Month Verloop.io

O2 Spa Used Verloop.io's Chatbots to Engage over 60,000 Customers Every Month

Verloop.io

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Sales & Marketing
Use Cases	Chatbots
Services	Software Design & Engineering Services
Challenge	O2 Spa, one of Asia's most dominant health and wellness providers, was struggling with customer engagement. The company had tried live chat and other chatbot platforms, but they were not meeting their goals of zero missed chats, instant response times, and tailored sales pitches at scale. A significant portion of their customer base was millennials, a demographic known for its preference for messaging over traditional forms of communication. The challenge was to find a way to engage this demographic effectively. Read More
About Customer	O2 Spa is a leading health and wellness provider in Asia. In just eight years, the company has established a strong presence in the market. O2 Spa offers a wide range of services, including transitional massage therapy, body scrubs, hair services, mani-pedis, makeup, and skincare. The company also owns standalone product lines called Ode and iHOW, which sell personal care products. A significant portion of their customer base is millennials, a demographic known for its preference for messaging over traditional forms of communication. Read More
Solution	O2 Spa turned to Verloop.io's Conversational AI chatbot to improve their customer engagement. The chatbot was designed to mimic human conversation, collecting real-time information about customers such as their name, contact number, and email ID. To further enhance the customer experience, O2 Spa integrated the chatbot with their internal systems. This ensured that every lead generated and every support ticket raised was in sync. As part of Verloop.io's Enterprise Payment Plan, O2 Spa was given access to a dedicated Customer Success Manager who helped them set up these integrations and deploy APIs. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Sales & Marketing

Use Cases

Chatbots

Services

Software Design & Engineering Services

Challenge

O2 Spa, one of Asia's most dominant health and wellness providers, was struggling with customer engagement. The company had tried live chat and other chatbot platforms, but they were not meeting their goals of zero missed chats, instant response times, and tailored sales pitches at scale. A significant portion of their customer base was millennials, a demographic known for its preference for messaging over traditional forms of communication. The challenge was to find a way to engage this demographic effectively.

About Customer

O2 Spa is a leading health and wellness provider in Asia. In just eight years, the company has established a strong presence in the market. O2 Spa offers a wide range of services, including transitional massage therapy, body scrubs, hair services, mani-pedis, makeup, and skincare. The company also owns standalone product lines called Ode and iHOW, which sell personal care products. A significant portion of their customer base is millennials, a demographic known for its preference for messaging over traditional forms of communication.

Solution

O2 Spa turned to Verloop.io's Conversational AI chatbot to improve their customer engagement. The chatbot was designed to mimic human conversation, collecting real-time information about customers such as their name, contact number, and email ID. To further enhance the customer experience, O2 Spa integrated the chatbot with their internal systems. This ensured that every lead generated and every support ticket raised was in sync. As part of Verloop.io's Enterprise Payment Plan, O2 Spa was given access to a dedicated Customer Success Manager who helped them set up these integrations and deploy APIs.

Impact #1	O2 Spa was able to engage over 60,000 customers every month using Verloop.io's chatbot.
Impact #2	The chatbot ensured zero missed chats and provided instant responses.
Impact #3	The chatbot was able to collect real-time information about customers, improving the company's ability to tailor their sales pitches.

Impact #1

O2 Spa was able to engage over 60,000 customers every month using Verloop.io's chatbot.

Impact #2

The chatbot ensured zero missed chats and provided instant responses.

Impact #3

The chatbot was able to collect real-time information about customers, improving the company's ability to tailor their sales pitches.

Benefit #1	Number of daily customers: 2,000+
Benefit #2	Reduction in Average Response Time (ART): 80%

Benefit #1

Number of daily customers: 2,000+

Benefit #2

Reduction in Average Response Time (ART): 80%

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Overview

O2 Spa Used Verloop.io's Chatbots to Engage over 60,000 Customers Every Month

Operational Impact

Quantitative Benefit