LogicMonitor Case Studies NTT Enhances Network Insight by Integrating LogicMonitor with ServiceNow CMDB

Edit This Case Study Record

	NTT Enhances Network Insight by Integrating LogicMonitor with ServiceNow CMDB LogicMonitor

NTT Enhances Network Insight by Integrating LogicMonitor with ServiceNow CMDB

LogicMonitor

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Telecommunications
Applicable Functions	Business Operation
Use Cases	Infrastructure Inspection Remote Asset Management
Services	System Integration
Challenge	NTT Com Managed Services, a global managed services provider, required granular visibility into its IT environment, along with current, accurate configuration data. The provider relied on its ServiceNow configuration management database (CMDB) to provide a single system of record for its IT organization. However, to gain the level of insight required across all these environments, NTT needed a monitoring solution that was tightly coupled with its CMDB. Its existing monitoring system provided some automation but supported only one-way integration with the ServiceNow CMDB. To fully connect the two systems, NTT had to manually specify in the CMDB system the specific components that would be tracked in its monitoring platform. Read More
About Customer	NTT Com Managed Services is an agile, innovative organization that offers end-to-end global managed services to a variety of customers. Headquartered in Barcelona, Spain, the provider serves customers with a consolidated next-generation process and delivery framework for its solutions. Its customers can take advantage of a single contract, set of SLAs, and one point of contact for all their services. The company manages a vast array of systems and components and requires granular visibility into its IT environment, along with current, accurate configuration data. Read More
Solution	After experimenting with several solutions, NTT migrated to the LogicMonitor platform. LogicMonitor delivers automated hybrid infrastructure monitoring and analytics, integrating smoothly with the provider’s CMDB for enhanced visibility across all of its environments. Although NTT’s previous monitoring solution provided only one-way functionality, LogicMonitor offers bidirectional integration with the ServiceNow CMDB. The deployment of the solution was an easy, seamless process that progressed smoothly. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Use Cases

Infrastructure Inspection

Remote Asset Management

Services

System Integration

Challenge

NTT Com Managed Services, a global managed services provider, required granular visibility into its IT environment, along with current, accurate configuration data. The provider relied on its ServiceNow configuration management database (CMDB) to provide a single system of record for its IT organization. However, to gain the level of insight required across all these environments, NTT needed a monitoring solution that was tightly coupled with its CMDB. Its existing monitoring system provided some automation but supported only one-way integration with the ServiceNow CMDB. To fully connect the two systems, NTT had to manually specify in the CMDB system the specific components that would be tracked in its monitoring platform.

About Customer

NTT Com Managed Services is an agile, innovative organization that offers end-to-end global managed services to a variety of customers. Headquartered in Barcelona, Spain, the provider serves customers with a consolidated next-generation process and delivery framework for its solutions. Its customers can take advantage of a single contract, set of SLAs, and one point of contact for all their services. The company manages a vast array of systems and components and requires granular visibility into its IT environment, along with current, accurate configuration data.

Solution

After experimenting with several solutions, NTT migrated to the LogicMonitor platform. LogicMonitor delivers automated hybrid infrastructure monitoring and analytics, integrating smoothly with the provider’s CMDB for enhanced visibility across all of its environments. Although NTT’s previous monitoring solution provided only one-way functionality, LogicMonitor offers bidirectional integration with the ServiceNow CMDB. The deployment of the solution was an easy, seamless process that progressed smoothly.

Impact #1	Adding and modifying new customer offerings is now simpler and more efficient, improving the organization’s business agility.
Impact #2	The solution also helps NTT increase the quality of its network insight and operations because integrating ServiceNow and monitoring helps ensure that data is reliable.

Impact #1

Adding and modifying new customer offerings is now simpler and more efficient, improving the organization’s business agility.

Impact #2

The solution also helps NTT increase the quality of its network insight and operations because integrating ServiceNow and monitoring helps ensure that data is reliable.

Download PDF Version

Overview

NTT Enhances Network Insight by Integrating LogicMonitor with ServiceNow CMDB

Operational Impact