Case Studies NSI Finds Partnership with Continuum to Be the Right Fit

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	NSI Finds Partnership with Continuum to Be the Right Fit

NSI Finds Partnership with Continuum to Be the Right Fit

Technology Category	Application Infrastructure & Middleware - API Integration & Management Application Infrastructure & Middleware - Data Exchange & Integration Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Education Healthcare & Hospitals Professional Service
Applicable Functions	Business Operation Facility Management Field Services
Use Cases	Predictive Maintenance Remote Asset Management Remote Control
Services	Software Design & Engineering Services System Integration Training
Challenge	Small business owners and managers often find themselves struggling with IT tasks due to a lack of expertise. NSI aims to assist these 'slash' IT persons, particularly in healthcare and public sectors like K-12 education, by providing comprehensive IT solutions. The challenge is to offer these services efficiently and cost-effectively, allowing clients to focus on their core business activities. Read More
About Customer	NSI, based in Naugatuck, Connecticut, is a full-service IT solution provider founded in 1985. The company employs 70 people, including 40 service technicians and 15 salespeople. NSI targets small business owners and managers who often have to juggle multiple roles, including IT management. Their clientele includes healthcare organizations and public sector entities like K-12 education. NSI offers a wide range of services, including support, maintenance, managed print, training, consulting, and application development. The company focuses on understanding the client's business to provide tailored IT solutions that allow them to invest in more profitable areas. Read More
Solution	NSI partnered with Continuum to leverage their 'pay-as-you-grow' managed services offerings. Continuum provides server and desktop care, supplemented by 24/7 support and monitoring from their Network Operations Center (NOC). This partnership allows NSI to manage client operations efficiently, with proactive problem identification and resolution through Continuum's web portal and ticketing system. The 'pay-as-you-grow' model eliminates the need for significant upfront investment, making it easier for NSI to scale its services. Continuum's automated monitoring and maintenance free up NSI's staff to focus on more profitable projects, enhancing overall productivity and client satisfaction. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Application Infrastructure & Middleware - Data Exchange & Integration

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Education

Healthcare & Hospitals

Professional Service

Applicable Functions

Business Operation

Facility Management

Field Services

Use Cases

Predictive Maintenance

Remote Asset Management

Remote Control

Services

Software Design & Engineering Services

System Integration

Training

Challenge

Small business owners and managers often find themselves struggling with IT tasks due to a lack of expertise. NSI aims to assist these 'slash' IT persons, particularly in healthcare and public sectors like K-12 education, by providing comprehensive IT solutions. The challenge is to offer these services efficiently and cost-effectively, allowing clients to focus on their core business activities.

About Customer

NSI, based in Naugatuck, Connecticut, is a full-service IT solution provider founded in 1985. The company employs 70 people, including 40 service technicians and 15 salespeople. NSI targets small business owners and managers who often have to juggle multiple roles, including IT management. Their clientele includes healthcare organizations and public sector entities like K-12 education. NSI offers a wide range of services, including support, maintenance, managed print, training, consulting, and application development. The company focuses on understanding the client's business to provide tailored IT solutions that allow them to invest in more profitable areas.

Solution

NSI partnered with Continuum to leverage their 'pay-as-you-grow' managed services offerings. Continuum provides server and desktop care, supplemented by 24/7 support and monitoring from their Network Operations Center (NOC). This partnership allows NSI to manage client operations efficiently, with proactive problem identification and resolution through Continuum's web portal and ticketing system. The 'pay-as-you-grow' model eliminates the need for significant upfront investment, making it easier for NSI to scale its services. Continuum's automated monitoring and maintenance free up NSI's staff to focus on more profitable projects, enhancing overall productivity and client satisfaction.

Impact #1	NSI can now efficiently manage client operations with Continuum's server and desktop care offerings.
Impact #2	The 24/7 support and monitoring from Continuum's NOC ensure proactive problem identification and resolution.
Impact #3	The 'pay-as-you-grow' model allows NSI to scale its services without significant upfront investment.

Impact #1

NSI can now efficiently manage client operations with Continuum's server and desktop care offerings.

Impact #2

The 24/7 support and monitoring from Continuum's NOC ensure proactive problem identification and resolution.

Impact #3

The 'pay-as-you-grow' model allows NSI to scale its services without significant upfront investment.

Benefit #1	NSI saved $50,000 by switching to Continuum's 'pay-as-you-grow' model.
Benefit #2	NSI employs 70 people full-time, including 40 service technicians and 15 salespeople.

Benefit #1

NSI saved $50,000 by switching to Continuum's 'pay-as-you-grow' model.

Benefit #2

NSI employs 70 people full-time, including 40 service technicians and 15 salespeople.

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Overview

NSI Finds Partnership with Continuum to Be the Right Fit

Operational Impact

Quantitative Benefit