BeyondTrust Case Studies NowNerd and NerdDeck: Remote Support Capabilities to Build a Business On

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	NowNerd and NerdDeck: Remote Support Capabilities to Build a Business On BeyondTrust

NowNerd and NerdDeck: Remote Support Capabilities to Build a Business On

BeyondTrust

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Remote Collaboration Remote Control Cybersecurity
Services	System Integration Software Design & Engineering Services
Challenge	NowNerd, an IT technical support provider, faced challenges when it contracted with a national retailer to provide remote support. The company experienced difficulties with its existing system and decided to develop a proprietary support dashboard, NerdDeck, to offer a white label remote support interface that could be branded for each individual client. The company needed a reliable, user-friendly, and secure platform for remote support that could handle retail transactions. After months of testing and evaluating different solutions, Bomgar emerged as the clear choice. Read More
About Customer	NowNerd is an IT technical support provider based in Beaverton, Oregon. The company offers its services to consumers and businesses of all sizes. Initially, NowNerd only provided on-site support for organizations. However, the company's business model changed dramatically when it contracted with a national retailer to provide remote support. To enhance its service offering, NowNerd developed a proprietary support dashboard, NerdDeck, which it markets to existing and prospective clients as a white label remote support interface that can be branded for each individual client. NerdDeck is also the name of a new company started by NowNerd to provide clients with a fully branded support experience. Read More
Solution	NowNerd chose Bomgar as its solution for remote support after thoroughly testing its reliability, ease of use, and security level. The company's technicians, who provide remote support for common applications and troubleshoot issues with email, WiFi, and printer sharing, appreciate Bomgar's script feature. This feature allows technicians to run preprogrammed sets of commands on a user's device, improving efficiency, reducing the potential for errors, and providing a complete, recorded audit trail. Bomgar also offers robust security features, including full visibility over sessions for supervisors, user control over remote access, and no residual software left on the user's computer after a session. These features help build trust between the user and technician and ensure data security. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Remote Collaboration

Remote Control

Cybersecurity

Services

System Integration

Software Design & Engineering Services

Challenge

NowNerd, an IT technical support provider, faced challenges when it contracted with a national retailer to provide remote support. The company experienced difficulties with its existing system and decided to develop a proprietary support dashboard, NerdDeck, to offer a white label remote support interface that could be branded for each individual client. The company needed a reliable, user-friendly, and secure platform for remote support that could handle retail transactions. After months of testing and evaluating different solutions, Bomgar emerged as the clear choice.

About Customer

NowNerd is an IT technical support provider based in Beaverton, Oregon. The company offers its services to consumers and businesses of all sizes. Initially, NowNerd only provided on-site support for organizations. However, the company's business model changed dramatically when it contracted with a national retailer to provide remote support. To enhance its service offering, NowNerd developed a proprietary support dashboard, NerdDeck, which it markets to existing and prospective clients as a white label remote support interface that can be branded for each individual client. NerdDeck is also the name of a new company started by NowNerd to provide clients with a fully branded support experience.

Solution

NowNerd chose Bomgar as its solution for remote support after thoroughly testing its reliability, ease of use, and security level. The company's technicians, who provide remote support for common applications and troubleshoot issues with email, WiFi, and printer sharing, appreciate Bomgar's script feature. This feature allows technicians to run preprogrammed sets of commands on a user's device, improving efficiency, reducing the potential for errors, and providing a complete, recorded audit trail. Bomgar also offers robust security features, including full visibility over sessions for supervisors, user control over remote access, and no residual software left on the user's computer after a session. These features help build trust between the user and technician and ensure data security.

Impact #1	NowNerd's technicians can provide more efficient and error-free support using Bomgar's script feature.
Impact #2	The company has enhanced security for its remote support, with supervisors having full visibility over sessions and users having control over remote access.
Impact #3	Bomgar's features have helped build trust between NowNerd's technicians and users, reassuring users about the security of their data.

Impact #1

NowNerd's technicians can provide more efficient and error-free support using Bomgar's script feature.

Impact #2

The company has enhanced security for its remote support, with supervisors having full visibility over sessions and users having control over remote access.

Impact #3

Bomgar's features have helped build trust between NowNerd's technicians and users, reassuring users about the security of their data.

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Overview

NowNerd and NerdDeck: Remote Support Capabilities to Build a Business On

Operational Impact