Case Studies Northstar elevates quality of IT services with cybersecurity

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	Northstar elevates quality of IT services with cybersecurity

Northstar elevates quality of IT services with cybersecurity

Technology Category	Cybersecurity & Privacy - Cloud Security Cybersecurity & Privacy - Endpoint Security Cybersecurity & Privacy - Network Security
Applicable Functions	Business Operation
Services	Cybersecurity Services System Integration
Challenge	When you’re in the business of helping organizations manage their IT environments, security needs to be a top priority. Yet Northstar Services Ltd., a major IT services provider in the U.K., found that even with well-known security solutions, infections were attacking clients’ systems almost weekly and endpoints were running slowly. To address these shortcomings, Northstar’s engineers were consumed with labor-intensive infection cleanup, and operating system reinstallations. To reduce overhead and improve protection, Northstar conducted a market analysis of all the major security vendors and concluded the Bitdefender Cloud Security for Managed Service Providers (MSPs) offered the best solution. Read More
About Customer	Northstar Services Ltd. is a leading U.K. provider of IT services, including outsourced technical support, cloud services, hardware and software sales, design and project deployment, and managed services. Founded in 1999, the company has steadily grown to support customers throughout the U.K. Northstar is headquartered in Bristol, England, and has established itself as a major player in the IT services industry. The company prides itself on delivering high-quality services and maintaining strong relationships with its clients. Northstar's comprehensive service offerings and commitment to customer satisfaction have contributed to its success and growth over the years. Read More
Solution	Northstar depends on Bitdefender Cloud Security for Managed Service Providers to provide antimalware, anti-virus, advanced anti-exploit, continuous processing monitoring, content control, and device control services to clients and its internal infrastructure. Bitdefender protects Northstar internal and client endpoints, including Microsoft Windows and Apple workstations, Linux and Microsoft Windows servers, as well as Microsoft Hyper-V, VMware ESXi, and vSphere virtual servers. Northstar also uses Bitdefender to protect services in Microsoft Azure and Amazon Web Services (AWS) environments. The advanced capabilities of Bitdefender have helped Northstar deliver better quality of service to clients while improving its own position in the market. The partnership with Bitdefender has been so successful that Northstar is considering adding Bitdefender’s endpoint detection response and threat security capabilities to further enhance their security measures. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Cloud Security

Cybersecurity & Privacy - Endpoint Security

Cybersecurity & Privacy - Network Security

Applicable Functions

Business Operation

Services

Cybersecurity Services

System Integration

Challenge

When you’re in the business of helping organizations manage their IT environments, security needs to be a top priority. Yet Northstar Services Ltd., a major IT services provider in the U.K., found that even with well-known security solutions, infections were attacking clients’ systems almost weekly and endpoints were running slowly. To address these shortcomings, Northstar’s engineers were consumed with labor-intensive infection cleanup, and operating system reinstallations. To reduce overhead and improve protection, Northstar conducted a market analysis of all the major security vendors and concluded the Bitdefender Cloud Security for Managed Service Providers (MSPs) offered the best solution.

About Customer

Northstar Services Ltd. is a leading U.K. provider of IT services, including outsourced technical support, cloud services, hardware and software sales, design and project deployment, and managed services. Founded in 1999, the company has steadily grown to support customers throughout the U.K. Northstar is headquartered in Bristol, England, and has established itself as a major player in the IT services industry. The company prides itself on delivering high-quality services and maintaining strong relationships with its clients. Northstar's comprehensive service offerings and commitment to customer satisfaction have contributed to its success and growth over the years.

Solution

Northstar depends on Bitdefender Cloud Security for Managed Service Providers to provide antimalware, anti-virus, advanced anti-exploit, continuous processing monitoring, content control, and device control services to clients and its internal infrastructure. Bitdefender protects Northstar internal and client endpoints, including Microsoft Windows and Apple workstations, Linux and Microsoft Windows servers, as well as Microsoft Hyper-V, VMware ESXi, and vSphere virtual servers. Northstar also uses Bitdefender to protect services in Microsoft Azure and Amazon Web Services (AWS) environments. The advanced capabilities of Bitdefender have helped Northstar deliver better quality of service to clients while improving its own position in the market. The partnership with Bitdefender has been so successful that Northstar is considering adding Bitdefender’s endpoint detection response and threat security capabilities to further enhance their security measures.

Impact #1	Bitdefender’s advanced capabilities have helped Northstar deliver better quality of service to clients while improving its own position in the market.
Impact #2	The number of security-related trouble inquiries from clients has dropped from daily to zero.
Impact #3	By moving to Bitdefender, Northstar has seen usage of workstation resources drop on average by 10 percent with older busier workstations seeing even greater improvements.

Impact #1

Bitdefender’s advanced capabilities have helped Northstar deliver better quality of service to clients while improving its own position in the market.

Impact #2

The number of security-related trouble inquiries from clients has dropped from daily to zero.

Impact #3

By moving to Bitdefender, Northstar has seen usage of workstation resources drop on average by 10 percent with older busier workstations seeing even greater improvements.

Benefit #1	100 percent success in blocking infections
Benefit #2	Daily security-related trouble calls dropped to zero
Benefit #3	Usage of workstation resources decreased on average by 10 percent

Benefit #1

100 percent success in blocking infections

Benefit #2

Daily security-related trouble calls dropped to zero

Benefit #3

Usage of workstation resources decreased on average by 10 percent

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Overview

Northstar elevates quality of IT services with cybersecurity

Operational Impact

Quantitative Benefit